I will contact verizon...good idea. than you for your help ... View more

thanks for your reply but that is how my whole family does it. we have verizon and we have always used our data as we don't have wifi. now I have to use someone else's PHONE as a Hotspot to update my phone. it really is just using another phone. I talked with Samsung pro ... one person says it's not available on 21s yet another says something is wrong with my phone as you can see where the option should be but I can not access it. I wondered if anyone else can actually do it because They are saying I should have samsung flash my phone but that takes a two hour drive one direction and starting my phone all over again. ... View more

thanks...I have never thought of that. ... View more

if you have blue tooth... wifi or smart things on you can connect but you would see that it is connected. ... View more

sorry to hear this... I have been waiting for a refund on an educational discount that didn't go through.. your only choice is waiting.. it does take forever... but you are better off talking to a real person. chatting you ha e to wait so long then they are slow in conversing...takes even longer. another avenue is contact your credit card company and let them do the fighting for you. ... View more

I am not experiencing that issue.. sorry.... did you contact samsung pro .they have been helpful to me only problem is the wait it takes prob an hour or more just to talk to someone. ... View more