Cosmic Ray
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userG3T5SfpJjl
Cosmic Ray
in HD and UHD TVs
02-24-2021 05:36 PM (Last edited 02-24-2021 07:21 PM ) in
02-24-2021
05:36 PM
FIXED (for now) - Had a similar issue on a UN55MU6300 for months and posted in a separate thread. Problem was too many downloaded apps taking up memory and causing the TV to perform poorly. I performed another Reset on the TV (Settings > Support > Self Diagnosis > Reset), followed by initial setup (Settings > General > Initial Setup), and logged back into my samsung account on the TV. From there, I was finally able to gain access to the SmarTV Apps function. After seeing another similar post describing issues with available memory space, I checked my downloaded apps, and found over a dozen garbage apps that must have auto-downloaded. I deleted every app except those I regularly use, and a small handful of base apps with no option to delete (i.e. Hulu, Prime TV, Vudu, Internet, etc.). This left me with about 11% memory remaining. Miraculously, my volume is no longer stuck and the TV operates normally, going on about an hour. I've adjusted the volume about 50 times already with no issues. First time the TV is behaving normally in about 3 months. Hope this is helpful. Good luck out there.
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userG3T5SfpJjl
Cosmic Ray
in HD and UHD TVs
02-24-2021 05:36 PM (Last edited 02-24-2021 07:21 PM ) in
02-24-2021
01:03 PM
FIXED (for now) - Had a similar issue for months on a UN55MU6300 and posted in a separate thread. Problem was too many downloaded apps taking up memory and causing the TV to perform poorly (most notably the stuck volume). I performed another Reset on the TV (Settings > Support > Self Diagnosis > Reset), followed by initial setup (Settings > General > Initial Setup), and logged back into my samsung account on the TV. From there, I was finally able to gain access to the SmarTV Apps function (which I had been unable to access for about two days). After seeing another similar post describing issues with available memory space, I checked my downloaded apps, and found over a dozen garbage apps that must have auto-downloaded. I deleted every app except those I regularly use, and a small handful of base apps with no option to delete (i.e. Hulu, Prime TV, Vudu, Internet, etc.). This left me with about 11% memory remaining. Miraculously, my volume is no longer stuck and the TV operates normally, going on about an hour. I've adjusted the volume about 50 times already with no issues. First time the TV is behaving normally in about 3 months. Hope this is helpful. Really wish Samsung had done an ounce of research and taken care of customers on this one. With the amount of time I've spent troubleshooting and speaking to Samsung Experts, I feel I should be getting 401(k) contributions and dental coverage from Samsung. Good luck out there.
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userG3T5SfpJjl
Cosmic Ray
in HD and UHD TVs
02-24-2021 01:00 PM (Last edited 02-24-2021 07:22 PM ) in
02-24-2021
01:00 PM
FIXED (for now) - Had a similar issue on a UN55MU6300 for months and posted in a separate thread. Problem was too many downloaded apps taking up memory and causing the TV to perform poorly. I performed another Reset on the TV (Settings > Support > Self Diagnosis > Reset), followed by initial setup (Settings > General > Initial Setup), and logged back into my samsung account on the TV. From there, I was finally able to gain access to the SmarTV Apps function. After seeing another similar post describing issues with available memory space, I checked my downloaded apps, and found over a dozen garbage apps that must have auto-downloaded. I deleted every app except those I regularly use, and a small handful of base apps with no option to delete (i.e. Hulu, Prime TV, Vudu, Internet, etc.). This left me with about 11% memory remaining. Miraculously, my volume is no longer stuck and the TV operates normally, going on about an hour. I've adjusted the volume about 50 times already with no issues. First time the TV is behaving normally in about 3 months. Hope this is helpful. Good luck out there.
... View more
userG3T5SfpJjl
Cosmic Ray
in HD and UHD TVs
02-24-2021 01:00 PM (Last edited 02-24-2021 07:22 PM ) in
02-24-2021
12:58 PM
Try deleting the unused apps (if you can even access your apps function) and see if that helps out before agreeing to have a technician come out and charge you $300 for a part you don't need.
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userG3T5SfpJjl
Cosmic Ray
in HD and UHD TVs
02-24-2021 12:55 PM (Last edited 03-21-2021 04:47 PM by MsBri1 ) in
02-24-2021
12:55 PM
38 Likes
FIXED (for now) - Had a similar issue for months and posted in a separate thread. Problem was too many downloaded apps taking up memory and causing the TV to perform poorly. I performed another Reset on the TV (Settings > Support > Self Diagnosis > Reset), followed by initial setup (Settings > General > Initial Setup), and logged back into my Samsung account on the TV. From there, I was finally able to gain access to the SmarTV Apps function. After seeing another similar post describing issues with available memory space, I checked my downloaded apps, and found over a dozen garbage apps that must have auto-downloaded. I deleted every app except those I regularly use, and a small handful of base apps with no option to delete (i.e. Hulu, Prime TV, Vudu, Internet, etc.). This left me with about 11% memory remaining. Miraculously, my volume is no longer stuck and the TV operates normally, going on about an hour. I've adjusted the volume about 50 times already with no issues. First time the TV is behaving normally in about 3 months. Hope this is helpful. Good luck out there.
*********************************************************************************
If this does not work for you, service is required. To have service set up, please feel free to reach out to Samsung directly via one of the following options and with a link to our thread.
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
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userG3T5SfpJjl
Cosmic Ray
in HD and UHD TVs
02-24-2021 12:55 PM (Last edited 03-21-2021 04:47 PM by MsBri1 ) in
userG3T5SfpJjl
Cosmic Ray
in HD and UHD TVs
02-24-2021 12:38 PM (Last edited 02-24-2021 04:12 PM by MsBri1 ) in
02-24-2021
12:38 PM
3 Likes
FIXED (for now) - I performed another Reset on the TV (Settings > Support > Self Diagnosis > Reset), followed by initial setup (Settings > General > Initial Setup), and logged back into my Samsung account. From there, I was finally able to gain access to the SmarTV Apps function. After seeing another similar post describing issues with available memory space, I checked my downloaded apps, and found over a dozen garbage apps that must have auto-downloaded. I deleted every app except those I regularly use, and a small handful of base apps with no option to delete (i.e. Hulu, Prime TV, Vudu, Internet, etc.). This left me with about 11% memory remaining. Miraculously, my volume is no longer stuck and the TV operates normally, going on about an hour. I've adjusted the volume about 50 times already with no issues. First time the TV is behaving normally in about 3 months. Hope this is helpful. Good luck out there.
... View more
userG3T5SfpJjl
Cosmic Ray
in HD and UHD TVs
02-24-2021 12:38 PM (Last edited 02-24-2021 04:12 PM by MsBri1 ) in
02-24-2021
05:34 AM
SamsungAl - Any recommendations? Why does it matter if the TV is plugged into a surge protector or directly into a wall outlet?
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02-22-2021
06:59 PM
3 Likes
TV is plugged directly into the wall, and I've tried both outlet receptacles. I've had the TV for about 3 years. I've discussed this problem at length with four separate Samsung experts over the last 24 hours. I've also seen dozens of similar complaints from Samsung customers with the same issue. I sincerely hope there is a remedy for this that takes care of the customers that have been dealing with what is clearly a product/software defect with no solution.
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02-22-2021
09:41 AM
1 Like
Hello? Does anybody read these things? Very dissatisfied customer here. I've got a house filled with Samsung appliances, and they all seem to work fine except the TV that was force-updated with bad software.
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userG3T5SfpJjl
Cosmic Ray
in HD and UHD TVs
02-22-2021
06:29 AM
(Last edited
02-22-2021
04:21 PM
by
SamsungAl
) in
02-22-2021
06:29 AM
Model Code: UN55MU6300 Serial Number: <HIDDEN> Software Version: T-KTMAKUC-1290.3 , BT-S
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userG3T5SfpJjl
Cosmic Ray
in HD and UHD TVs
02-22-2021
06:29 AM
(Last edited
02-22-2021
04:21 PM
by
SamsungAl
) in
02-22-2021
06:11 AM
9 Likes
Tried soft/hard reset of remote and TV (smart hub reset, and full reset of TV to factory settings) multiple times per day for several weeks. Volume is stuck within 2-3 numbers (i.e. 21-24, or 30-33). After multiple remote and TV resets over the course of the last several months, my TV is no longer allowing me to open up APPs. I am getting a message prompt to agree to terms and conditions. After agreeing to all terms and conditions, I continue to get the same prompt. Volume is stuck and now I'm unable to use any apps (netflix, disney+, youtube) which I pay a subscription fee for. I spoke with a samsung support tech yesterday who told me the volume issue is due to a faulty software update glitch for this model from January 2021 which has not yet been resolved (even though I've had this issue for about 6 months). His solution was that I continue to reset the remote (which does not fix the volume problem) continually until the software update comes through. I was not given an estimate on when the update would get pushed out. This is unacceptable My TV is unusable and I am no longer able to use apps that I pay for. If this is not fixed timely, how is samsung taking care of the thousands (or more) of customers stuck with this faulty software glitch for this model?
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