there is not a way to do it as of the recent update you have to take off the lock screen password and or pin, ... View more

leave a like and solutions on my page ... View more

no problem ... View more

you could try a hard reset, but you can also try (if possible), to plug the Direct TV STB into another HDMI port ... View more

If it is a problem with it saying it is not the correct information even though it is, you can ; A) click "Forgot Your Password" fill out the required information and set new password B)if you for some reason are not bale to do the option above on your phone get to a computer and do it. That should do it. :thumbs_up: ... View more