I've had the same issue and tried everything listed in these forums. I've read: 1. New batteries in the remote 2. Power cycle the TV 3. Reset the audio 4. Reset the TV to factory default 5. Remove batteries from remote, hold power button for 10 seconds 6. Remove batteries from remote, hold power button for 40-50 seconds 7. Hold the 'down' arrow and 'pause buttons simultaneously until a message displays "remote learned" None of these worked! After troubleshooting and using my process of elimination, I discovered disabling 'Autorun Smart Features' solved my problem! In short: SETTINGS > GENERAL > SMART FEATURES > AUTORUN SMART HUB (disable) I hope this helps.
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