I have the same problem. I have called Samsung every week since we purchased 4 new kitchen appliances in February. The instruction manuals state that the snap rings and the range filler kit were included. They were not included. I keep getting told that my ticket will be escalated and I will hear back in 72 hours. This is the longest 72 hours! I am so frustrated. I want to return all 4 appliances and buy another brand.
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Reaching out to anyone that can help. We bought all new appliances that were delivered in February . Purchased installation for all. Samsung outsources installation to XPO. XPO kept the refrigerator snap rings, the range filler kit, and the mounting bracket for the microwave (not a big issue since they repurposed the exiting bracket). Keeping the extra parts was one of the many issues we've had with the installation; however, now it has become more than aggravating. The refrigerator does not properly close; the middle piece does not close. Without the range filler kit, food can easily fall between the counter and the range. The refrigerator snap rings and the range filler kit were to be included in our purchase. I have reached out to order support multiple times and each time I am assured that they have escalated the issue. I'm tired of calling and waiting on hold to have support say the same thing and never resolve the issue. I am at the point where I ready to return all four appliances and purchase another brand. If it's this difficult to resolve an installation issue, what will happen if I have a service issue. I've lost all confidence in Samsung.
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