I bought a galaxy s20 ultra last year, the screen cracked a few months ago. I tried to trade it in through samsungs trade in program for a new S21 Ultra and samsung denied my trade in after inspection. Samsung claimed to offer 700$ for a phone in good condition and 550$ for a phone with a cracked screen. They claim the device doesn't power on and wasn't factory reset. Both of which are not true because I reset it right before mailing it in, and it did power on. This makes me want to avoid purchasing Samsung products in the future. I would not have bought a S21 Ultra without being offered a credit for my old phone that I could not get repaired. My S20 Ultra cost 1600$ and was made unusable a year later after cracking my screen because no repair shops had access to black replacement screens, and they are not allowed to replace with the grey replacement screens per samsung.
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