We are going on 3 months now... This is getting seriously annoying. Sometimes things slip through and a product doesn't work like people want which is just how it goes but how it is dealt with is important. We have 17 Samsung devices in the house but between the refrigerator ice machine issue and this I'm really thinking my brand loyalty is misplaced. Open communication on issues and what the company is doing about them would go a long way for me. A lot of my Samsung devices have had issues at times but I've stuck with Samsung because when there has been an issue in the past they have been addressed quickly and completely. I'm not feeling like this is being addressed very well.
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