I'm glad to know I'm not allow with this problem. The refrigerator is great but the ice maker "sucks". After only 18 months, the ice is soft when it is dispensed, water comes out first before the ice, the back of the maker is one complete block of ice that creates loud noises from the motor unit, etc., etc., etc. I had the repair service out who had to take a hairdryer to defrost the ice mass in the back of the unit in order to get it out, caulk around the unit to prevent warm air from getting to it, extend the fill hose in the maker, that was improperly installed at the factory, and then be told that to really prevent that problem from happening again you need to replace the fan motor unit to the tune of $300 plus trip charge. Removing the ice bucket requires the strength of Hercules to get it out. For a $2500.00 appliance you would think you would get a better product. I have a 18 year old GE side by side that has never had a repair call and is still running in my garage. I would not recommentd this appliance to anyone.
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