To Start off I never write reviews but I could not let this one go dealing with Samsung Customer service recently, I helped my elderly parents buy a Samsung Samsung TV UN65KS8000 for $1600 dollars approx four years ago. You would think that. a TV in the middle to high end with "Samsung" name would last .. Nope! the TV has a white bleeding issue in middle of screen.. All suggested test done in advance, examples from Samsung Youtube net etc.. Still not fixed and unwatchable. Past week have been on chat e-mail and voice. I was willing to have this serviced as they cannot cant afford a new TV. (1) the serial number is not accessible on website so you can't put a ticket . (2) was sent to Support.India@Samsung.com. they stated they cannot help wrong region >. well why was I given a Support.India e-mail? (3) Person I was on chat for at least 20 mins stated that they had put in the ticket and get call back.. This really was unprofessional. nothing was ever done (suggestion take a name or ask for transcript) (4) called and was told not ticket in for me or no record ? I just want to get advise on what to do here and get service !!!!! This is sad as always bought samsung products and just got the new Galaxy 21 .. When company gets too big you are just another customer in the pool of buyers,. This makes my decision going forward not to buy Samsung products .
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