To add to Thortok2000's great explanation, this link is very helpful but can depend on your model: http://www.samsung.com/us/support/answer/ANS00060262/
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Hi Keith! Thank you for the info, I have edited your personal information as it was displayed publically. Can you please send us a private message with a brief description of the particular issue you're experiencing and pictures would be very helpful too.
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We do not have access to that information. In order to look into this for you, we will need either the full model and serial of the device or any transaction numbers you may have to be privately messaged to us, please.
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