Sad part is that I should at least be able to use my E-cert to buy what I want not what they want me to want. I would buy something else samsung but at this point I have 2 GS10+ that cost over 1000 dollars that I can use to just make the inside of the car look good. But that is all they are good for. The calls drop so often that my daughter off in college just says dad wait till you get home and skype me. Your phone is usless. Sad I cant even talk to my kiddo after 24 years of service and not seeing her for 5 years of deployments. I feel bad when now i am home and i cant get a hold of her just to chat. Heck I had better service from Iraq to home than here. Also honor your Ecert for any product not just phone trash. Be a company that owns it not just pawns it off on others.
... View more
My wife and I ordered them back in Feb. and got them early on Release day. We updated right away as you normally would and the phones worked great, great sound good service and so forth. Then a few days later the service dropped no service dropped calls no data nothing. We went round and round and round with Spring and Samsung each saying its the others fault. Well ok its both your faults. We took it to SPRINT and they said since I got it at Best Buy they cant help me and that I need to file a claim on the phone with my best buy insurance. Thats 200 dollars and I might as well leave sprint and go someplace else and get an IPHONE. We have had Samsugs since the GS2 and liked our phones now these have got to be the worst phones we have ever had and at this point I am almost sure were not buying any more samsung items because of how we were and are being treated. Also the headphones are and were a SCAM. fine print says only 130,000 avail and now I got a 130 dollar eCERT and guess what they are all sold out of almost everything except chargers and I was told that I can only use them to buy phone accessories. I told them that if you click that item the Samsung watch comes up as one also and was told that I can not use it for that. So now I am stuck with 130 dollars to buy a lot of samsung cases which are worthless. I have and always will have an outerbox. I think that SAMSUNG has let many people down and not sure I will keep a SAMSUNG will most likley do what I am not gonna like and that is get an IPHONE. And no samsung watch but prob an IWATCH 4.
... View more