I understand how frustrating this is. Here is an article that may help get the touchscreen working. https://www.samsung.com/us/support/troubleshooting/TSG01003105 If these steps are not helpful, it is recommended to have the watch evaluated by a certified technician. For service in the U.S., you can contact customer support by calling 1-800-726-7864 or by using this link: https://www.samsung.com/us/support/service/   For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html ... View more

I understand how frustrating this is. Here is an article that may help get the touchscreen working. https://www.samsung.com/us/support/troubleshooting/TSG01003105 If these steps are not helpful, it is recommended to have the watch evaluated by a certified technician. For service in the U.S., you can contact customer support by calling 1-800-726-7864 or by using this link: https://www.samsung.com/us/support/service/   For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html ... View more