Samsung will only acknowledge this issue and begin making warranty repairs if the folks posting and reading this thread who have had the same experience call and complain. If the person you speak to isn't helpful, ask to speak to a supervisor. Call your phone carrier or the company your purchased the phone from and complain. Leave 1 star reviews on Amazon or other online retailers...
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I have the same issue. non-edge Samsung Galaxy S7. Never dropped or exposed to high heat or humidity. I sat the camera down on a magazine on my desk and when I picked the phone up five minutes or so later, there was a shard of glass on the desk. I had taken a photo just before, so I am confident that the lens was not cracked prior. If it hadn't happened to me like this I wouldn't have believed it, as the phone otherwise seems like it is built like a tank, much moreso than the S6. I contacted my carrier, Verizon, and their support contacted Samsung Support, who told them it was a known issue and that they were replacing/repairing the devices. They told me to contact Samsung to arrange that. I contacted Samsung Support, who denied it was a known issue, and said there was no record of any such "spontaneous" breakage of the rear camera glass cover. Seeing in this thread that there have been reports of similar events doesn't instill me with confidence.
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