04-18-202203:50 PM (Last edited 04-18-202204:00 PM by SamsungRei) in
Hello, I can certainly understand how upsetting this is. Unfortunately, you will need to speak with the E-Commerce team regarding the shipping mishap as they are the only team with the resources to assist with orders and trade-ins. They may be reached by calling 1-855-726-8721. I apologize for the inconvenience.
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