Asteroid
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01-09-2022
06:12 AM
Try very specifically the method that I mentioned above: open a repair ticket with Samsung and have them send to a local repair, call the local repair and ask for an estimate, when it's as much as the TV was new, ask them to close it and mark because the repair is too expensive. Then call customer support and reference the repair, be nice to the rep, be patient and kind with them, give them your opinion but not in an accusatory way. It may take a couple calls (I got a flat no, and hung up on during my first call) Good luck!
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01-09-2022
06:08 AM
I agree the problem is with a factory issue, and I fully appreciate your frustration. The only suggestion I have is to make sure you don't take that frustration out of the service rep, they are the ones with the power to create the repair ticket and while it may help to tell them you're very frustrated (in a calm, measured way) don't let that frustration color your call or time with them. I was not on your calls with them though, if you were patient and kind with them, then this may be part of a broader effort by Samsung to stop the money suck of repairing all their defective products. If that is the case, I will be very disappointed, but not surprised.
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01-09-2022
06:04 AM
I think either you have bad luck, or I have good luck? I did what I stated in the post, which was to call in and be nice to the service rep. I said something along the lines of 'I know it is out of warranty, but I really do like this tv and it would be a shame if it was no longer working after only a year and a half' No matter how frustrated you are, be nice to the staff when you call, it's not their fault the product doesn't work, and they have all the power to get you what you up and running again. Though of course, you may have been, and from the other comments on this post I am wondering if being denied is the norm and maybe I just got lucky?
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01-09-2022
05:55 AM
Bad bot. Pandering with basic info already posted as tried to prop up the 'cred' of the account. Terrible.
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10-27-2021
06:23 AM
1 Like
For anyone stumbling on this in the future. The answer is: hardware failure. I created a Samsung support ticket out of warranty, and the ticket was passed on to a local repair shop. I called and followed up with the local repair shop who said this would be a board & screen replacement, and out of pocket I was looking at about $1000, which is more than I paid for the TV. Repair shop closed the initial ticket due to 'monetary concerns' and suggested I try calling Samsung to see if they would authorize an out of warranty repair. Called up Samsung pro support, and was pleasant with them. The first rep said they couldn't do anything while out of warranty and then either the call dropped or she hung up on me and I was sent straight to the survey. That was a bit frustrating. I called back a second time, and the second rep was able to submit my request to the internal powers that be, and after being on hold for 10-15 minutes while it processed, she was able to generate a new ticket for me with an authorized out of warranty repair. Very pleased with the results, and that Samsung is standing by their product and going through with repairing the TV. I have a 32' flat screen Samsung TV we bought in 2008 that is still going strong, and I was going to be quite disappointed if this <2 year old model was completely dead in the water.
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10-25-2021
05:19 AM
Indeed! I have tried unplugging it, letting it sit, and plugging it back in. No avail. I have opened a service request with Samsung, really quite a bummer, it's been a great TV so far, hope it's not too expensive to fix.
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user7yw1baHmJF
Asteroid
in QLED and The Frame
10-24-2021 09:34 AM (Last edited 10-24-2021 09:35 AM ) in
10-24-2021
09:34 AM
1 Like
Hello, This morning, while watching our Qn55Q60RAFXZA / 55' Q60 QLED Tv, the unit went dark and then into a boot loop where the QLED logo will display, the screen will blink (and it seems like the menu is trying to load, as I can hit the remote arrows and hear navigation sounds) then it will go back to the QLED logo and loop like that. We have tried turning the tv off completely, disconnecting it from the power supply, disconnecting all attached HDMI/USB devices, letting it sit for a time, and turning it back on. Alas, the boot loop continues. The Warranty on my unit expired at the end of March 2021, but I have seen some other posts on this forum with similar issues where helpful Samsung associates were able to get this issue covered under warranty still. I would be appreciative to any advice on how to get this repaired, thanks!
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user7yw1baHmJF
Asteroid
in QLED and The Frame
10-24-2021 09:34 AM (Last edited 10-24-2021 09:35 AM ) in
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