Samsung has very very poor customer service and is concerned with its customers to the bare minimum...
In 2016 I had insurance and everything on my s6.
The phone caught fire!! And they claimed they would replace it...
They ended up sending me a phone that literally glitched right after I turned it on and then it also caught fire After syncing my Google account.
Mind you, the time for me to send the first phone in and recieve a new one was about a 5 week process!!. And it happened twice!!
Then when the 3rd phone had an issue, they said my warranty was up and that I'd have to buy a brand new phone!!! I'm still paying on that phone!!!
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