OK here is a website to walk you through how to defrost the fridge I am just a consumer do at your on risk.. http://www.appliancerepairlesson.com/2013/12/31/how-to-forced-defrost-mode-samsung-refrigerator/ ... View more

DON'T USE THE HAIR DRYER my husband used a hair dryer and now the wall to the ice maker is coming apart. I live in  Oklahoma and lucky for me I had an extended warranty and we have a lemon law. After 3 times of trying to fix the same part they have  to replace the appliance or buy it for the price you paid, So they gave me the money. Oh and by they way there is a sequence of buttons you can push that will force the fridge to defrost itself it takes it a few hours so store up extra ice, it is easy to do.  I have misplaced the sheet right now but as soon as I find it I will get back on and give it to you. ... View more