Sometimes I get the impresion Samsung does not read the posts. The OFFICIAL SERVICE told me it's a hardware issue with the screen. There was no device connected, I only used the TV to see Netflix / Youtube. The problem is caused by an factory issue with the tv, which is less than 2 years old. To be honest, I don't really know what I am looking for here. I guess I was hoping for Samsung to make the right thing and come up with a solution for this, but I think it's a long shot. Once again I ask forgiveness if I seems blunt, but I am really frustrated right now.
... View more
Please tell me, how did you do it?? I have the same problem and I had no answer from Samsung. Mine failed on the 13th month, they told me the warrently was over. After 4 calls, they couldn't do anything, so I called the official service, and they replace the main board. I had to pay 1/3 a new TV to do so. Now, just a few months later, the TV failed again, same problem. This time the service told me it's the screen. The price for the replacement screen is higher than a new TV. My TV is less than 2 years old and already had two major failures. Please Samsung, tell me this is not the new quality of your products because I'll be very disapointed. I've been a loyal customer for more than a decade. I have three Samsungs TVs, I had 5 different Galaxy phones over the years, a few smart watches and earbuds. Of course I had my issues before, but never like this. All my priors problems start passed the three years mark. But this is a new low. I am sorry for the extend of this post, but I have to know: Do I have bad luck, or this is the new Samsung?
... View more