Try very specifically the method that I mentioned above: open a repair ticket with Samsung and have them send to a local repair, call the local repair and ask for an estimate, when it's as much as the TV was new, ask them to close it and mark because the repair is too expensive.  Then call customer support and reference the repair, be nice to the rep, be patient and kind with them, give them your opinion but not in an accusatory way. It may take a couple calls (I got a flat no, and hung up on during my first call)  Good luck! ... View more