01-21-202203:08 PM (Last edited 01-21-202203:10 PM) in
Hello, I understand how concerning a very itchy and painful red rash can be. Samsung is reviewing these incidents on a case-by-case basis with our specialized team. The quickest way to speak with the specialized team is by calling 1-800-726-7864.
When you call them please be sure to have the following information ready.
Name, Street address, Email, Best Contact number, Full Model and serial/IMEI number of the phone and tablet, and a photo of the affected area. Please also have any medical paperwork available if you had to seek medical attention due to the reaction.
If you do not wish to speak over the phone, we recommend reaching out to our Live Chat team for assistance with this, They can be reached by clicking this link: https://www.samsung.com/us/support/?chat=auto
And as always, if you have any additional questions, you can reach out to one of our moderators directly by clicking on a Mod's name and selecting the message option. Alternatively, you can click the following link: https://bit.ly/3fbRevo We'd be happy to help any way we can.
Wishing you a speedy recovery!
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