@Samsung_Stephanie wrote: The Netflix application on the television runs different sourcing and codecs than any other Samsung device. That is why agents you speak to recommend calling Netflix. When it comes to talking to the engineers, we have already spoken with our specialists and for MOST Netflix issues, you will have to talk to them directly. I promise you, I don't just speak willy-nilly, I am actively trying to get more answers for you guys and right now, this is all we have. Please continue working with Netflix, and of course updating us here, and as soon as the information we have changes, we will be posting information here. Guess whats going to happen when we're on the market for a new tv? It will go something like this: Should i get the samsung that gave me so much trouble with netflix last time around or should i get this Sony or this Vizio which does not have problems with Netflix? This is why you should be the ones calling netflix, not us. We have choices, but if your tvs stop selling you guys will lose your job and we will keep buying tvs from other brands.
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After dealing with Samsung support I bought a Chromecast ultra to avoid these half baked apps that come with the set and my quality of life with this TV has improved dramatically. I suggest you guys give that a try.
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