Samsung never resolved my problem ... infact they stalled me and told me someone would contact me and intentionally contacted me when the return period was over. The problem still persists even after the software update and so i will pay off this phone and throw it away. I just ordered the Galaxy S10+ from Best Buy and will be picking it up today ..... i will never ever order anything directly from samsung.com again
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I ordered my phone (Sprint PCS version) on black friday from samsung.com direct (USA) and i am noticing that some of the complaints here are from people that ordered from samsung.com ... could this be a bad batch? I am coming from an S8plus and first noticed this low volume output issue when i tried to use the google maps navigation in the car, i could barely hear it considering i always used it on the S8plus and it was very audible even when speeding or loud traffic. I took my phone to the Samsung rep at best buy, we tested the same music video on the display model and mine with the same YouTube source and settings and the volume of mine was significantly lower than the test model (even at max volume). I also took it to the sprint office and conducted the same test and the volume was very low too. Both reps recommend i return it to Samsung. I called Samsung for an exchange (same phone replacement) and it was a really difficult conversation (over 2 hrs) after which the rep still said they cannot exchange it and that i would have to return it and purchase a new one from them, keep in mind the phone was 4 days old. I explained the complications this would cause as the phone was already activated with sprint with the black friday pricing. They said i should pay the full price and then send the old one back. Now with seeing all the comments here i am not sure if it is a software issue or hardware. I am scared to send the phone back as it will screw up my account. I am so disappointed Samsung is not reacting to these complaints nor doing exchanges/replacements on the phones bought directly from samsung.com. You would thing they put in better contingencies since the Note 7 fiasco. SAMUNG PLEASE HELP !!!
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