Cosmic Ray
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- 0 Posts
- 25 Comments
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12-15-2018
09:22 AM
1 Like
I purchased a Gear S2 refurbished that came with a warranty, AND I purchased an extended 2 year warranty for $20. It works great.
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12-15-2018
08:19 AM
1 Like
ROFL The watch is standalone it has nothing to do with the phone count. When the phone has 3,000 steps MORE than the watch and my 2 Neos and 2 Gear S2s have 3,000 MORE than the phone ,there is problem.
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11-25-2018
08:21 AM
After sending back my watch for the second time and waiting, I got my refund check. I really loved the watch but counting steps was why I purchased it and that was a deal breaker for me. It was off several thousand steps from my Note 9, my Gear S2 and my 2 Gear Neo.
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11-19-2018
03:47 PM
Got an email saying that the refund is on the way. My GearS2 battery life is awful so I found a refurbished Gear S2 with a warranty and a 3 year extended warranty. It is working great, but I really liked the new watch except that it wouldn't track my steps.
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11-09-2018
04:51 PM
1 Like
Still haven't received my refund but got an email that they are working on it. I bought it for the pedometer, and it doesn't work so why wait for parts indefinitely.
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10-31-2018
04:42 PM
1 Like
They sent a text yesterday saying they were sending the watch back without it being fixed due to parts unavailablity. Today they left a message saying that they would refund the purchase without the tax, or I could wait until the parts came in at an indefinite time. I requested the check. What Fitbits do you use? I really like something that has a good clock and the fitness both. Thanks everybody.
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10-29-2018
06:25 PM
My watch is in for the second time. They replaced the motion sensor, a motherboard and updated the software twice. Today they emailed us that the parts are back ordered and would let us know when they come in. So are they throwing everything at the problem and hoping something works resulting in back ordered parts? People shouldn't buy this watch. I am using my Gear S2 and my Neos as backup.
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10-26-2018
09:26 AM
My watch is returned for the 2nd time due the same issue. It had a new motherboard, a new motion sensor and the latest 2 software updates. What else is there?? Samsung won't refund because it is past the 15 days until it fails 3 times RUN RUN RUN away from this watch. Using my Gear S2 and 2 Neos as alternatives . They need to get this fixed NOW.
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10-21-2018
07:56 PM
Somewhere on Samsung health it shows what a healthy step is. It is a number of steps at a certain pace. I walk between 4-5 miles a day at 3.9 or 4 Mph.
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10-21-2018
07:05 PM
Yesterday S2 12215 steps 8516 healthy steps New watch 10497 no healthy steps detected Note 9 13573 steps 8962 healthy steps Note 9 is Always fewer steps than the S2 Today Note 9 14982 steps 10418 healthy New watch 12912 steps 0 healthy steps detected New watch is off. 5 mile from Note 9 Tired of playing this game. And why is my S2 battery dying after 4 hours New watch has new motherboard, new motion sensor and up to date software
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10-19-2018
06:08 PM
I wore both my S2 and my new Samsung watch today. Suddenly the S2 battery died after 4 hours . These are the numbers. S2 12215 steps Note 9 13573 steps new watch 10718. Healthy steps S2 8961 Note 9 8526 healthy steps new watch 0 healthy steps. Keep in mind that the S2 battery died after 4 hours and the new watch and note 9 have been on for 12 hours. New watch has been "fixed" with a new motherboard, new motion sensor and 2 software updates. I just want them to give me a refund
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10-19-2018
08:07 AM
New motherboard, new motion sensor, updated software. Off 15% per mile vs S2 Gear and Note 9. I've walked 4-5 miles per day for 40 months. This isn't acceptable.
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09-26-2018
07:59 PM
I bought my watch directly from Samsung. Mine didn't work either even though it was on my left hand and my phone in my left pocket. I sent it back yesterday for service ROFL Chat had no clue. Husband is a service tech so I'm letting him deal with it. I haven't even made my first payment on this.
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09-24-2018
04:56 PM
I bought my watch from Samsung. Mine is still not working and of course after the 15 day return. They authorized the return, but I am not hopeful about the fix. Still have 2 Neos and my Gear S2 so I went back to the S2. Have a husband who was a service tech, and he will dog them.
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09-21-2018
05:46 PM
Great. I wore my Gear S2 today on my wrist and attached the new watch to my fanny pack while I walked. The new watch quit after 2600 steps, and my old faithful S2 ended with 15,000+. I bought my watch my Samsung so it will be interesting to see where this goes.
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09-20-2018
10:36 AM
I've never used a Garmin, but I do like the Samsung Watch. However, there is a problem with the software. It doesn't count all of your steps. I walked around Sam's for 20 minutes, and it only counted 20 steps. This is not acceptable if you are trying for your 10,000 steps/day. I have a Gear S2, and it counts everything.
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09-19-2018
05:44 PM
I put my new Samsung watch in the charger and wore my old Gear S2 today. Hopefully they will notify us when they get this fixed. I've been walking for 40 months so I know how many steps I normally get. Frustrating to have a brand new watch not be even close to accurste.
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09-18-2018
04:11 PM
My new watch was off 1900 steps from my Gear s2 and my new Note 9. I carried all 3 today. New watch will live on my pocket until this gets fixed.
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09-18-2018
08:09 AM
Waiting to see where this goes and carrying my old watch in my pocket.
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09-18-2018
08:07 AM
They told me to check that the software was up to date. It was. Then to wait for a software update that should be coming "soon".
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09-18-2018
08:04 AM
I did a complete trip thru Sam's, and it only counted 20 steps. They told me to check the software, and it is the current version. Next option wait for a software update .
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09-18-2018
08:00 AM
They told me to check that the software is up to date and wait for an update. So am carrying my old Samsung watch and wearing the new one.
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