Samsung

Use CCSWE Manager to disable Bixby, it's a app disabler. Do You go into device care and put most of your apps into always sleeping apps? Also what kind of improvements are you wanting for your keyboard? ... View more

The phone being compromised how? Depending on how they get in that could be really bad. Are they getting in to your google account because all your accounts and password are saved on google. ... View more

Sometimes it could be blocked on his end for some reason. But developer options are extra features that you can use for more control over your device. Activate it by going into about phone than go to software information and find build number and tap it 5 times and it will tell you developer options are enabled. Than go to the main setting screen and it will be under about phone. That's where you enable mobile data always active it's nice to be on the phone with someone and still be able to go online and check something. Also that's where you would  turn off auto update as well. Both options are twards the top of the list. You can also see what apps are running through running services.  Which helps to make sure only apps you installed and system apps are running.  Among other useful features you can look through.  I wouldn't mess with all of them unless you google them first, just to know what it would do.  To put your device into safe mode turn your device off and hold power and volume down to turn on, once you see the Samsung logo let go of power but keep holding down the volume down button. Once your phone boots up you should see safe mode near the bottom of the screen.  Now check and see if your messaging app works. If not than it's not due to a app.  To get out of safe mode just restart your device.  If that doesnt work than let me know i will do some research  to see what it could be. I usually have the device in hand to troubleshoot them, it's a little more difficult this way but definitely possible to troubleshoot. Plus I dont work for Verizon anymore but I do understand how useless in store reps can be. In fact the reason I dont work for them is due to the fact they didnt want me to troubleshoot anymore just sell. But customers are not to enthused when you try to push a new device on them. Especially when they are frustrated. Not to mention happy customers are returning customers,  which I proved that to them. When I left none of my customers went back to the store. Which was alot of people when you provide good customer service, that and most reps in general dont know what they are doing. As far as over the phone reps they just troubleshoot your device by following a list they have in front of them. Which is a setup for failure when you are trying to fix a device that you have no knowledge of how it works. That's the problem with companies these days, they want people to work and sell but without knowing how something works or what its capable of than how can you sell or answer any questions about it. They got the devices just not the tools or info to fix or sell them. But as long as they hit goal and get there bonuses than they dont care. Good example CenturyLink worse customer service I have ever seen but since they are the only provider around here and alot of other places they know they can get away with it. Sorry for the rant but I hate no one can find help with anything and if they can your paying up the ..... for it. That's why I learn everything I can and fix all my things instead of giving them the satisfaction of buying the product again. Plus I dont feel like buying it again in a year or so, if it's not half broken out of the box that is. I know what you mean though, I run a family owned water company and I hate not having the information to fix things let alone not being able to use my phone for getting ahold of customers because the provider and the manufacturer dont have the knowledge to fix there own devices. Such a big inconvenience, also do to low standards from the company's the work ethics these days are almost non existent.  I would be firings employees all the time lol. Enough on my rant, stick with the troubleshooting, I had great conversations with my customers, which is why I had so many. Getting to know your customers and how they use their devices helps with possible reasons of why there device isn't working right. also helps when selling them the right product when they are ready to buy it.   ... View more

It's what allows your device and sd card to work properly. It most likely looks the same as when you go into your system files just not as many files. ... View more

Only phones on contract have locked bootloader, plus there is always a way. Might be hard to find or hard to do but there is a way. Plus you shouldn't need to root your phone anyways I do alot of app disabling and installing apk without rooting my device. ... View more

Go into the contacts app click on who you want to add a ringtone to. It will show edit on the bottom center, hit that and you will see view more at the bottom, click that and scroll down and you will see ringtone at the bottom for adding a ringtone for that contact. ... View more

Use google photo and google drive to back everything up. All your passwords and accounts are already being saved by google most likely. So use it for all your data, I have never had problems using google. In fact if you go to photo app you probably have all your photos backed up to it already. Even contacts. If you go to settings and then google you can find out what's been backed up. ... View more

All note 9 devices will be getting the update or they would not have had the beta testing for unlocked devices. https://www.sammobile.com/news/android-10-update-out-for-unlocked-galaxy-note-9-in-the-us/amp/ this website should give you directions to get the software update. Although you might have it and not know due to how little it changed. If you go into settings and see digital wellbeing than you have the new software update. ... View more

First you will want to make sure that it isnt another app that's causing the problem. Mainly a app that doesnt already come pre installed. So the first thing I would do is put your device into safe mode and see if that fixes the problem. Also is it Samsungs messaging app or your providers messaging app or Google's? Oh and by the way enable your developer options on your device and turn off auto update. That's what I do on all my devices I use. Also if you have a unlimited data plan turn on data always active. Another thing, when your message gets to be a certain size they turn into multimedia messages regardless of there being a picture attached to it. I would need to know if they are multimedia messages that you have a problem with or just text messages as a whole. But doing these things will narrow down the troubleshooting process. ... View more

What type of computer do you have? Alot of the new windows 10 updates have been having problems with Dex. Also there are dex settings in your phone in settings and also in developer options I believe. ... View more

Download the find my device app on the play store. ... View more

The only way I know how to enable force allow apps on to external device is in developer options. Those settings are still there, you just have to enable developer options. ... View more

Did you recently do a software update before factory resetting your phone? Also do you have a screen protector on? A digitizer is what detects touch or ghost touches, it detects a current change in the digitizer and detects it as a touch so if your screen protector has dirt or any foreign material under it it sometimes thinks someone is touching the screen. But if this started happening after a software update although usually unlikely I would say you have a software problem or software corruption of some sort. If you have any other information that could help narrow it down such as model of phone or has it been recently dropped or anything else I might be able to figure out what's causing it. Also have you tried putting your phone in safe mode to see if that gets rid of the problem? ... View more

Do you have a cracked screen? ... View more

You can download kids home on the galaxy store. It's not on the play store. ... View more

Depending on your service provider the last security update is done in the same update as the android 10 update. But have you tried going into recovery mode and clearing the cache? Also you can try using a software repair app, some of them work. If that doesnt help try backing up your phone and factory resetting it. If None of that works than you have a software problem most likely. ... View more

Usually you would need advanced calling turned on. Also if that's on you go to contacts and there will be a call and video option. Only contacts that are able to video call will have a video option available. Other than that use messenger or Skype or the other options available. ... View more

Google photo app should automatically be backing up your photos and google drive should be backing up your documents. By default your most devices are automatically set to back up to google. Most dont know because when you set up your gmail on the device you also allow it to start backing up your info. After you re set up your phone go to settings, google, and set up and restore. If your contacts are backed up most likely so are your photos. ... View more

Devices rely on software for charging, i would say the watch has a software problem if it wont charge like it should. ... View more

The website for at&t should have there most recent updates and the dates the pushed them. Most customer service over the phone dont really know much, most use a list to base there service off of. As far as tech support goes anyways. ... View more

From what I understand unlocked devices get the software updates last. Also the U.S. has not received the stable update yet. But soon because the update has been available overseas so not to much longer for the carriers and then the unlocked devices after. I am not sure on the unlocked devices for sure. You can google it to check but i think that's how it is. ... View more

I believe unlocked devices are last to recieve the software updates. ... View more

If you can turn on advances calling that will need 4g to make and receive phone calls hence keeps data on when on a call. Or enable developer options and turn on mobile data always active option. ... View more

All of your pictures back up to google photo app which is google cloud and it's free. All of your documents back up to google drive also, everything should automatically be set to back up to google. It also allows you to go onto any device and view your photos and videos along with your documents. I tried using Samsung cloud but google is alot easier and it backs everything up automatically, usually. I have seen in some cases google not set to back up but it's rare. Most dont even know there photos and videos are even backing up until I show them. But being free and unlimited storage it's the best option as far as backups. Also you can go into settings and google and manage account and go to data and personalization and download a archive of everything that's been on your google account since the email was used on all your devices. If you have had the same gmail on all your devices than a archive will download that has all the info from all your devices no matter how long it's been. ... View more

Just so you know wifi calling is only available for post paid customers. Not all carriers will give you wifi calling either. If you have settings it wont be under connections settings anymore though. You need to open your phone app and go to the three dots in the upper right corner and go to settings you should see the wifi calling settings there now if available. If it was me I wouldnt want wifi calling unless I had the settings because now it might work but without the settings you cant change to prefer wifi over cellular connection while wifi calling is active. That means when and if your on a call through wifi calling and you get even one bar of cellular service it's going to drop the call because its default setting is to prefer cellular connection even when using wifi calling.so any change in cellular service will drop your call. Also being that you didnt activate wifi calling there is no emergency address set. So if your at home and have to call 911 for some reason they wont be able to see your address. When activating wifi calling you have to put in your contact info just incase they need to see where your calling from. But that was bypassed somehow. Also I think it wont be worth the constant dropped calls due to not setting it to prefer the wifi signal over the cellular connection. Have you tried to reset network settings where you live to see if it pings to a different tower? Also have you tried to change your connection setting to global instead of LTE CDMA or the other way around? ... View more

Not sure how familiar you are with activating developer options, but if you enable it you can scroll down to the bluetooth options area and change the settings that deal with bluetooth version and quality. Ever since there was multiple versions added I have had to go in and change the version because the phone cant find it automatically. But if it wont find the device or wont stay connected changing the version and quality should do the trick. This is the area in developer options you need to go to, it fixes 90% of bluetooth issues.  ... View more

I am with Verizon and I got the December update but I guess there is another security update being pushed out with the Android 10 software  update. That's what I have been reading anyways, and it's not carrier specific it's with all samsung devices I believe. ... View more