Samsung is a cheating company as I have ever experienced. The Samsung rewards me $50 coupon for pre-order of not 20 but I can't use it to buy Samsung accessories and customer representative explained me that I can use it only when I buy one more note 20. How crazy business and cheating by Samsung!!
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I received my eCertificate the day after I registeed my purchase using the Shop Samung app. Unfortunatly they are out of ear buds so I tried to use the eCertificate towards the purchase of the Galaxy Watch. However the code does not work. I contact the promotions team via chat in the shop Samsung app and they kept telling me that the watch is not eligible. However when I read the terms of the eCertificate it clearly states that wearable are eligible with the eCertificate. I contacted the promotion phone number and they were no help. My case has supposedly been esclated to some dark hole and could take 2 weeks for a reply. Hey Samsung, 1. Why would you put a limitation on offer like this when you can't deliver on the promised promotion? 2. You really need to read your own terms for eCertificates and abide by them. This should not be this hard to have you honor an offer. After chatting for with 6 different people for over an hour and another 30 mins on the phone. I'm done.... Samsung GFY
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