This is the answer I got off the Samsung Support Twitter account, and it worked. Let's clear the data of the Samsung Pass app. Please go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) > Samsung Pass app > Force Stop > Storage > Clear Cache/Clear Data. After doing these steps, please restart the phone and keep us posted.
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I received my eCertificate the day after I registeed my purchase using the Shop Samung app. Unfortunatly they are out of ear buds so I tried to use the eCertificate towards the purchase of the Galaxy Watch. However the code does not work. I contact the promotions team via chat in the shop Samsung app and they kept telling me that the watch is not eligible. However when I read the terms of the eCertificate it clearly states that wearable are eligible with the eCertificate. I contacted the promotion phone number and they were no help. My case has supposedly been esclated to some dark hole and could take 2 weeks for a reply. Hey Samsung, 1. Why would you put a limitation on offer like this when you can't deliver on the promised promotion? 2. You really need to read your own terms for eCertificates and abide by them. This should not be this hard to have you honor an offer. After chatting for with 6 different people for over an hour and another 30 mins on the phone. I'm done.... Samsung GFY
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