I found this on wiki how not sure if it will help you: If your earbuds don't seem to sit comfortably in your ears, you may simply need to insert them more carefully. Stretch your earlobe gently with one hand to open the ear canal while inserting each earbud, then release so that your ear cavity shapes itself around the earbud and forms a tight seal." I've been considering purchasing one of the Samsung Buds but not sure which one or if any of them are for me because in the past buds of their shape would always fall out and I've lost a few already, but the Samsung ecosystem does look so enticing ... View more

I would be sure to backup anything of importance before installing any updates. I'm extremely sorry for what happened to you and don't blame you for being furious. I would try reaching out through Twitter to get some answers, if you haven't already. Do you know if the update was from your provider, which provider it was ... View more