No, our s20 got a crack on the screen also, had it for 8 months, they wanted us to go to more than one place also. Was told it was physical damage so not covered under warranty and will lose samsung warranty once it is fixed, would cost $300 to fix it also. On all the phones that we have owned, never had a cracked screen issue. I do not agree with Samsung that this is physical damage. A phone should hold up to everyday use. The screen was made poorly and they should own up to that.
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