Samsung

I just received this laptop 3 days ago and after updating and making sure all the drivers install and are up to date, I notice the S-Pen always says "Connecting..." in the task bar. I pull out the S-Pen, it opens the air-commands, the button on the pen also opens the air commands. Every time I pull the pen from the garage I get a notification stating "Connection Error, S Pen is not available..." It works with the touchscreen, but I am unable to use the air gestures.   I tried to reinstall the drivers only to find out that it fails in the Samsung Update program, and when I try to download/install it manually, it still does not work. Weirdly enough, it eventually shows that it's updated/installed.   I have even tried to reset the pen in Samsung Settings and it always says "Fails to connect"   I contacted support and was told to return to a service center because it appears to be a software glitch, so I would prefer not to do that. I notice that multiple people are having this issue. My model number is NP950QCG-K01US   I've done a full factory reset, as if I just received this laptop new again, twice, and am still having this issue.   Has anyone found a fix for this? This laptop is beautiful, light, and powerful, but I'm just so frustrated that I paid so much only to not be able to take advantage of what this laptop has to offer. Samsung hasn't seemed to acknowledge this yet so I'm not sure if this is maybe a batch issue or something I should just wait for in an update?   I'm open to any suggestions.   Thanks Edit: Just to add, there have been times where I try to Install the S-Pen drivers through the Samsung Update program, and I would often times get the error message "Installation Failed. Error 502." If that helps at all..   Edit 2: "Installation Failed. Error 502" appears to be due to the laptop not being plugged in for charging while it's updating, because other Samsung apps updated shortly after I plugged it in.  ... View more