Hello! I do apologize for the inconvenience this has caused. Can you give the steps in the link a try. https://www.samsung.com/us/support/troubleshooting/TSG01001914/
... View more
Hello! I do apologize for the inconvience this has caused. Can you give the provide link a shot https://www.samsung.com/us/support/troubleshooting/TSG01001013/
... View more
Hello! I do apologize for the inconvience this has caused. I recommend reaching out to our Smarthings department at Phone Support: 866-813-2404 or Email Support:
support@smartthings.com
... View more
Hello! I do apologize for the inconvenience this has caused. Are you referring to the smart tv remote voice? Can you explain more about the issue that's occurring? Also, can you provide me with your model number
... View more
Hello! I do apologize for the inconvenience this has caused. Have you tried to power cycle the unit? Turning it on and off with the circuit breaker?
... View more
I do apologize for the inconvenience this has caused. Can you send me a private message with your full model and serial number http://bit.ly/2tCGnGK
... View more
I’m sorry I don’t have an exact list available however maybe some of our community members can chime in what formats work the best for them.
... View more
You're very welcome!!! The only way you can convert the files is through a third party software unfortunately, Samsung doesn't have anything to assist with that. I do apologize again.
... View more
Hello! I do apologize for the inconvenience this has caused. Have you tried to use another video to see if it work? You may be using the wrong format like Avi, Mp4, etc. With my personal experience, I have a different manufactured television and have similar experience. So this may just be an airplay issue, not a Samsung one.
... View more
Hello! I do apologize for the inconvenience this has caused. I would love to assist you with this issue please, send me a private message with your full model and serial number. http://bit.ly/2tCGnGK
... View more
I do apologize for the inconvenience this has caused. When you spoke with phone support did they provide you with a ticket number? If not, I recommend giving our remote management department a call at 1-800-726-7864. They can remote into the television, and run some diagnostics and see what could be causing this. As well as they can do a service mode reset, which is a little harder reset than the one you're able to access in the menu, and would clear up some space for sure. Let us know if we can be of any further assistance.
... View more
Hello! I do apologize for the inconvenience this has caused. Based on the information it seems like you need to speak with our E-commerce Department. You can reach them at 855-726-8721 they'll be able to look at your online order and give more information about the issue you're experiencing.
... View more
Hello! I do apologize for the inconvenience this has caused. I would love to assist you with this. Please send me a private message with your full model and serial number. http://bit.ly/2tCGnGK
... View more
I do apologize for the inconvenience this has caused. Based on the symptoms you've described, the unit will require service. Please try reaching out to a local service center in your area. http://www.samsung.com/us/support/service/location
... View more
Hello! I do apologize for the inconvenience this has caused. I would love to assist you with this issue, Can you send me a private message with your full model and serial number for better assistance. http://bit.ly/2tCGnGK
... View more
Hello! I do apologize for the inconvenience this has caused. Usually, Off-balance clothes can cause the washer to have a rattle noise by throwing the tub off. When you look in the washer can you see if the tub may lean to one side or the other?
... View more
Hello! I understand your concerns with this issue however, we would have to make sure it is compatible. You can use the link provided to see if it helps resolves your issue https://www.samsung.com/us/support/answer/ANS00087644/
... View more
Hello! I do apologize for the inconvenience this has caused. Based on the symptoms you're experiencing I recommend reaching out to our Smarthings Department. You can contact them directly or by email.
Phone Support: 866-813-2404
Email Support: support@smartthings.com
... View more
Hello! I do apologize for the inconvenience this has caused. I would also be concern about this as well. I recommend reaching out to our Smarthings department to get better assistance with this issue or you can email them as well.
Phone Support: 866-813-2404
Email Support: support@smartthings.com
... View more
Hello! I do apologize for the inconvenience this has caused. Have you tried to do a hard reset and connect again? Also, Here's a link with some troubleshooting steps that might be helpful to you. https://www.samsung.com/us/support/troubleshooting/TSG01110023/
... View more
Hello! I do apologize for the inconvenience this has caused. How is the tv connected to the soundbar? which inputs are you using? Have you checked the settings on the tv? Does the HW-S50a support ARC?
... View more
