Samsung

SamsungTam · 6 hours ago

I deeply apologize for the frustration and inconvenience this has caused. Please feel free to send me a private message with your full model code and serial number so that I can look into this for you. http://bit.ly/2tCGnGK

SamsungTam · 9 hours ago

Hey! I would like to get this issue handle for you. Can you send me a private message so I can get some additional information on this matter?

SamsungTam · 9 hours ago

Hey, I apologize for any inconvenience this has caused. Just to clarify are you attempting to connect the original remote to the television?

SamsungTam · 10 hours ago

If you downloaded the app from our app store and it's still not working, we recommend you reach out to Daily Motion.

SamsungTam · 11 hours ago

Hey! I completely understand how frustrating this can be. Please feel free to send me a private message so that way I can get some additional information on this matter.

SamsungTam · a week ago

Our sincerest apologies for the frustration and inconvenience this has caused. Please feel free to send us a private message with your full model code and serial number so that we can look into this for you. http://bit.ly/2tCGnGK

SamsungTam · a week ago

I apologize for any inconvenience this has caused. Have you tried the following? 1. Make sure that the 3-hr Air-fluff/Wrinkle Prevent option is not on. 2. Run a light load of clothing. Does it heat? If the unit does not cut off and runs continuously unplug the unit for about 5 minutes and plug back in if it’s turning then we need more details about if the unit is heating or not.

SamsungTam · a week ago

Our sincerest apologies for the frustration and inconvenience this has caused. Please feel free to send us a private message with your full serial number so that we can look into this for you. http://bit.ly/2tCGnGK

SamsungTam · a week ago

Thank you for bringing this to our attention. Does this happen on all sources? Navigate to Settings > Support > Self Diagnosis > Picture Test, and then follow the on-screen directions. Does the light bleed appear during the test?

SamsungTam · a week ago

Thank you so much for reaching out! This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry Thanks!

SamsungTam · a week ago

This type of issue will need to be addressed by having the unit serviced. Since it is out of warranty, you can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location .

SamsungTam · a week ago

It could be based on your signal from Sky Tv. You can try checking the digital output settings if you have a Samsung television and make sure it's set to PCM.

SamsungTam · a week ago

I completely understand how frustrating this must be. Please reach out to us via private message with your full model code and serial number so we can to look into this. http://bit.ly/2tCGnGK

SamsungTam · a week ago

Try resetting the soundbar by powering it off and then pressing and holding the STOP button until it displays 'INIT OK'. Power on the soundbar, and then try pairing the soundbar to your TV again.

SamsungTam · a week ago

Please feel free to send us a private message with your full model code and serial number so that we can look into this for you. http://bit.ly/33ipYnO

SamsungTam · a week ago

Hello, We're sorry to hear this. Can you provide me with your model number?

SamsungTam · a week ago

Hello! The only thing we recommend is to not bend the cords. I have inserted the manual for your device and also a set-up guide to help. http://downloadcenter.samsung.com/content/UM/201909/20190919132100565/MUSATSCR-4.0.0_EM_MUSE_USA_ENG-US_190731.0.pdf http://publish.samsungsimulator.com/simulator/7f644b08-b28f-42f0-8f03-da1af747e2f7/.

SamsungTam · a week ago

I completely understand how frustrating this must be. I recommend that you reach out to our Family Hub Department at 1-800-Samsung concerning this.

SamsungTam · a week ago

Here is a link of a few troubleshooting steps that maybe be able to resolve your symptoms. http://www.samsung.com/us/support/troubleshooting/TSG01111014/#network-status-shows-an-x-between-the-tv-and-the-router

SamsungTam · a week ago

I recommend making sure that both devices are updated: Soundbar: https://www.samsung.com/us/support/owners/product/2019-harmon-kardon-soundbar-w-dolby-atmos-hw-q70r Television: https://www.samsung.com/us/support/owners/product/2016-suhd-smart-tv-ks8000-series

SamsungTam · a week ago

I would love to look into this for you! Can you provide me with your full model number?

SamsungTam · a week ago

Our sincerest apologies for the frustration and inconvenience this has caused. What are the symptoms you're experiencing?

SamsungTam · a week ago

I apologize for any inconvenience this has caused. When the unit is running is the light on? Is the table-turning? Place a cup of water in the unit, is it heating?

SamsungTam · a week ago

Are you located in the United States?

SamsungTam · a week ago

Our sincerest apologies for the frustration and inconvenience this has caused. Please feel free to send us a private message with your full model code and serial number so that we can look into this for you. http://bit.ly/33ipYnO

SamsungTam · a week ago

Thank you for bringing this to our attention. How long have you had the unit? Does this happen on all sources? Navigate to Settings > Support > Self Diagnosis > Picture Test, and then follow the on-screen directions. Does the bleeding appear during the test?

SamsungTam · a week ago

Our sincerest apologies for the frustration and inconvenience this has caused. Please feel free to send us a private message with your serial number so that we can look into this for you. http://bit.ly/33ipYnO

SamsungTam · a week ago

Have you tried to power cycle the unit?

SamsungTam · a week ago

This type of issue will need to be addressed by having the unit serviced. Since it is out of warranty, you can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location .

SamsungTam · a week ago

Here's a link that might be able to resolve your symptoms:http://www.samsung.com/us/support/troubleshooting/TSG01203005/

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