Samsung

I would like to assist you with this matter. Is the screen showing no connection? Can you explain a little more about the issue you're experiencing?  ... View more

Can you send me a private message with your full serial number and pictures of the symptoms you're experiencing? http://bit.ly/2tCGnGK  ... View more

Thank you for reaching out! Do the lines appear on all sources including the picture test? Can you provide pictures of the symptoms you're experiencing? ... View more

Can you send me a private message with your full model and serial number? I would love to look into this further for you. http://bit.ly/2tCGnGK ... View more

Does it happen on all sources including the picture test? How long have you had the unit? ... View more

I apologize for any inconvenience. I definitely understand your frustration. Let me know if this link was helpful:   https://www.samsung.com/us/support/troubleshooting/TSG01110761/ ... View more

Can you provide me with your ticket number? I would love to look into this further for you.  ... View more

Have you tried to re-scan it again? Can you try the following?   Change the source on your TV to TV. There are a few ways to do this.   You can press the source button on your remote and then select the source labeled TV. You can press Home, navigate left to source, and then select TV. If you have Samsung TV Plus on your TV, selecting this app will put your TV on the TV source.   Use the directional pad or arrow buttons on your remote to select Settings. Select Broadcasting, and then select Auto Program. Select Start to begin auto-programming, and then select either Both, Air, or Cable.   Select Air if you are using an Antenna only and you want the fastest results. You can press Home, navigate left to source, and then select TV. If you select Both, it will take longer to scan, but you may find more channels.   Your TV will begin to scan for channels. After it's done, select Close to finish. ... View more

That's part of the People (contacts) app, which needs permissions to work. Basically, it won't work for any contact related (Facebook, email, etc) ... View more

Thank you so much for reaching out! This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link:  http://www.samsung.com/visitcountry   Thanks!   ... View more

Does it happen on all sources including the picture test? Can you provide pictures of the symptoms you're experiencing? ... View more

How long have you has the unit? Can you try the following?   Press and hold the Power and Volume down buttons at the same time for a few seconds. If that doesn't work, press and hold the Power button for a few seconds. Then tap Screenshot.  ... View more

I'm sorry to hear that, if this occurs on all sources and during the picture test, then this will require service, you have a couple of options based on your warranty.   - If you have an extended warranty you can reach out to them to have service set up.  - If you're OUT of warranty, you can use this link below to find a service center in your area.  https://www.samsung.com/us/support/service/locations/ ... View more

 Hello, to purchase any parts I recommend reaching out to our part distributor, J & J Parts, at 800-627-4368 or samsungparts.com ... View more

Can you send me a private message with your full model and serial number? I would love to look into this further for you. http://bit.ly/2tCGnGK ... View more

Make sure the washer is leveled and the clothes are distributed evenly in the washer.   Check the drain hose to make sure its not inserted no more than 6 inches into the standpipe. unplug the unit from the wall or turn it off by the circuit breaker for 3-5 minutes and try running a test cycle If the issue continues to happen the unit will require service, use the following link to find a list of service centers near that can do the in/out of warranty repair. http://www.samsung.com/us/support/service/location ... View more

Does it show any error codes? Have you tried to reset the unit by unplugging it and plugging it back in? ... View more

Does it show any error codes? How long have you had the unit? You can use the following link to locate a service center in your area to do the repair  http://www.samsung.com/us/support/service/location   ... View more

@user7WziERf0lU   Have you tried to clean the pump filter located on the front of the washer bottom left-hand side? There should be a compartment door there. Please clean that out and try to run another cycle. ... View more

How long have you had the unit? This type of issue needs to be addressed by a service center. You can use the following link to locate a service center near you.    http://www.samsung.com/us/support/service/location   ... View more

I do apologize for the inconvenience, can you provide me with your model number? ... View more

When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. If your TV is connected using a One Connect Box, there are a couple of extra steps to troubleshoot.   Tv without the one connect box has no picture · Press the Home (Menu) button on the remote. If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues.  Confirm the TV is set to the same source as the external device. For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1. If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time, from both ends of each cable. If there's any damage to the cable, it will need to be replaced. Test the HDMI cable. To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. Test different external devices. The final thing to rule out is the external device you're using. Try connecting a different device, or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too. If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working, and troubleshoot or replace it. If there is still no picture, use the following link to find a list of service centers near that can do the warranty repair. http://www.samsung.com/us/support/service/location   With it being only 3 weeks old I would recommend getting in contact with the local retailer for some options.    ... View more

Does it happen on all sources including the picture test? How long have you had the unit?  ... View more

Did it show any error codes? Can you send me a private message with your full model and serial number? http://bit.ly/2tCGnGK ... View more

Can you explain more about the issue you're having?  ... View more