Samsung

SamsungTam · yesterday

I recommend you reach out to our smart things department. You can contact them at 1-800-Samsung.

SamsungTam · yesterday

Can you check the drain hose just to make sure it's not bent or any kinks in it? If you haven't already tried cleaning the drain filter and after run another cycle. Does it show any error codes?

SamsungTam · yesterday

Can you send me a private message with your full serial number? http://bit.ly/2tCGnGK

SamsungTam · yesterday

How long have you had the unit? is the light on? Is the table-turning?

SamsungTam · yesterday

Does it happen on all sources? Is it updated to the current software? If so we have completed all troubleshooting steps the unit would require service. You can use the following link to find a local service center in the area to do the repair. http://www.samsung.com/us/support/service/location.

SamsungTam · yesterday

Can you provide me with your model number?

SamsungTam · yesterday

Thank you so much for reaching out! This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry Thanks!

SamsungTam · yesterday

You're very welcome! Thank you for being a loyal Samsung customer!

SamsungTam · yesterday

Is there a light flashing on the remote?

SamsungTam · yesterday

Can you try the following? Disable the Power On with Mobile option. TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off. This type of issue will need to be addressed by having the unit serviced. If the unit is in/out of warranty you can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location.

SamsungTam · yesterday

Was this unit purchased in the U.S? P.S This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry Thanks!

SamsungTam · yesterday

When it showed error did the freezer stopped making ice? Can you explain a little more about what you're experiencing?

SamsungTam · yesterday

Did you drain the pump filter on the front of the unit? It's located near the bottom left-hand corner of the unit. you can check the user manual for more details on how to clean it. Or you can download the user manual for free at www.Samsung.com. After cleaning the unit you want to run a calibration mode on the unit and this is another step that will help reset the unit. Once it's done you should be able to run a normal cycle. If the above troubleshooting steps don't help then the unit would require service. You can use the following link to find service centers in your area to do the repair. http://www.samsung.com/us/support/service/location.

SamsungTam · yesterday

Here's the link to find local repair shops in your area: http://www.samsung.com/us/support/service/location.

SamsungTam · Saturday

If the retailer cannot exchange it, it would require repair.

SamsungTam · Saturday

Since we completed all troubleshooting steps. This type of issue will need to be addressed by having the unit serviced. Since it is out of warranty, you can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location

SamsungTam · Saturday

When was the unit installed? Has the issue been happening since purchase? Can you try to reset the ice maker and verify if the unit is leveled?

SamsungTam · Saturday

How long have you had the unit? Can you provide me with pictures of the symptoms you're experiencing?

SamsungTam · Saturday

Can you try it with the subwoofer closer to the soundbar? If you just brought it, I recommend you to exchange it.

SamsungTam · Saturday

Did you install the unit or did an installer come out? Does it have the correct voltage to the unit?

SamsungTam · Saturday

Have you plugged it into a surge protector or wall outlet?

SamsungTam · Saturday

What's the model of the TV? Have you tried to uninstall the app and install it back?

SamsungTam · Saturday

If you are experiencing your oven display flickering try the following: Have you noticed any error codes? Are there any damages to the display? If so, service is required. Make sure that all cords are plugged in correctly. ‌ Restore power to the unit and if the display is still flickering service is required. Here are some service options: - If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service processed. -You are welcome to send us a private message with the full model code and serial number in order to see if the unit is within warranty or if it qualifies for any possible options. Messages can be sent by visiting any mod's profile or by using this link http://bit.ly/2tCGnGK

SamsungTam · Saturday

Does this happen on all sources/ Does it happen in the picture test?

SamsungTam · Saturday

How long have you had the unit? Can you check around the latch of the door to see if anything could be damaged or blocking the door from closing?

SamsungTam · Saturday

what device are you referring to? Can you provide me with your full model number? I would love to look into this further for you.

SamsungTam · Saturday

Can you try the following after the ID set button: Continue holding until STANDBY turns odd and LINK( Blue LED) blinks quickly. While the soundbar is turned off, press and hold MUTE on the remote control. Continue holding until ID SET appears on the soundbar's display. After that the unit should be connected.

SamsungTam · Saturday

Have you tried to just reset it?

SamsungTam · Saturday

Can you try the following: Open Expert Settings. The settings for turning HDR support on and off are found in the Picture Settings menu. Turn on HDR+ mode. To turn HDR support on or off, find the HDR+ mode in the Expert Settings menu. Using the toggle button, you can deactivate HDR or enable it again.

SamsungTam · Saturday

Have you tried to uninstall and install the apps back?

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