how did you get them to do that? I've been told my warranty is now void ... View more

thank you for your reply!! I knew I wasn't going crazy 🤣 🤣 ... View more

Honestly that is what I thought at first too. And of course I understand that I could have hit a corner at some point but when I plugged it in the crack was not there and when I picked it up it was there I didn't notice anything that fell on it or anything like that and after looking into it it seems the crack is pretty consistent on most people's phones right above the telephoto lens I truly think that this was a manufacturer issue. But I understand the photo totally makes it look like I dropped it or maybe even smacked it with a screwdriver. There's no use crying over spilled milk I'm just trying to warn other people out there.  ... View more

Happened to me today as well. Will never buy another samsung product ... View more

Same here! This is a serious issue! Mine happened while I was sleeping at it was charging on my nightstand!    ... View more

While my phone was charging overnight It broke. On my nightstand just totally broke. Unacceptable. I have been a loyal samsung customer for 10 years and will never buy another of their products. GLASS DOESNT BREAK LIKE THIS NATURALLY. THIS IS A SERIOUS QUALITY ISSUE.  LET ME BE VERY CLEAR THIS WAS NOT IMPACT DAMAGE AS I HAVE NOT DROPPED MY PHONE. This image matches a lot of other images of people with broken s20 phone either way with as many reports as there are Samsung should do something about this they have lost a customer. I never had any issues with my S7 but I had numerous issues with my S10 and this was the final straw with my s20. Just purchased two new iPhone 12 pro Max. I'd rather pay double then throw anymore money into this sinking ship.    ... View more