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11-14-2019
02:11 PM
Have you tried using a different HDMI cable? I know the cable worked before but maybe it doesn't like it now for some reason or other. Plug and unplug the cable a couple of times while both the receiver and tv are on and see if maybe that will jumpstart the process..
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09-05-2019
11:05 AM
Great to hear they got it fixed. I didn't want to take chances on my current tv so I ran the fiber optic cable without too many bends in it and haven't had issues with it since January.
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09-03-2019
12:39 PM
Had the same tv and same issue and turned out the fiber optic cable was at fault. New cable fixed the problem. Could be an easy fix..
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07-10-2019
08:38 AM
Reboots happened while playing game with game mode on and freesync enabled. They have now stopped since switching cables..
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07-10-2019
06:59 AM
Someone earlier in this thread mentioned freesync being the cause of the reboots but mine seemed to have completely stopped when I swapped to different HDMI cables. I bought the monoprice 8k hdmi cables (hoping for eArc in a future update) and everything has been running without issues for the last month. The only issue with those cables is they only come in 1.5 and 3 foot lenghts but in my setup that didn't much matter. They're fairly cheap so if you have time, it's worth trying out.
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06-20-2019
09:06 AM
When you insert the usb drive, prompt the tv to try to update, it should ask you if you want to also scan the USB for the firmware update, select yes and it should find the IMAGE file. The firmware is region specific. US and Korean firmwares are intechangeable. The tv will not automatically update the firmware by simply plugging in a USB drive with new firmware on it and it will not install firmware not designed for for it (it is region based).
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06-19-2019
09:44 AM
Make sure when you unzip the file to the USB drive, the only folder on the USB drive is the folder named IMAGE, otherwise the tv will not see it..
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06-19-2019
08:16 AM
1 Like
My problem turned out to be the HDMI cables that I recently purchased. I thought I would be proactive and upgraded all my cables to HDMI 2.1 standards and after changing everything over, that's when my reboots started. I never would have thought that HDMI cables would cause such an issue but I spent last weekend experimenting with a few different cables, including some other HDMI 2.1 ones that I got from Monoprice and sure enough, the first 2.1 cables I received were the cause of my reboots. The 2.1 cables I got from Monoprice are working great and reboots have completely stopped. I had previously been using ATEVON 2.0 HDMI cables that I purchased from Amazon and those cables were awesome and are still being used for some of my gear in my entertainment center.
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06-19-2019
08:00 AM
Have been using these same cables with my Q9FN since January without any issues. These are awesome cables and would definitely recommend.
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06-10-2019
12:49 PM
1 Like
Out of curiosity, what firmware are you on and what kind of HDMI cable are you using? I really haven't had issues until firmware 1260.8 and an HDMI cable I just picked up which was rated a HDMI 2.1 cable. Could be coincidence but maybe not. Haven't touched my setup since I set everything up in January but did change the HDMI cable this Saturday and firmware was just update last week as well so that could also be the issue.
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06-10-2019
09:31 AM
Yes. It's always the first thing I try when things start going bad..
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06-10-2019
07:11 AM
3 Likes
This past weekend, my 4 month old 65 inch Q9FN, started to do complete reboots while playing my xbox 1 x. Xbox has been hooked up and used with the tv since I got it back in January of this year without any problems. The reboots were complete reboots with the QLED logo showing up after the tv started again and this happened a total of 4 times before I decided to change the HDMI cable at which point it happened one more time. I turned the xbox off at this point since I really didn't want the tv to continue to reboot itself. I am on firmware 1260.8 and have never had issues with reboots before until now..
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05-22-2019
11:17 AM
Did you try to pair the remote to the tv? That will work and will last for at least a couple of days. It's a pain in the blah to do but at least you don't have to do a reset on tv. I actually got a hold of a mod on another thread and she's sending me out another remote. Maybe that will fix the issue.
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05-21-2019
07:42 AM
The problem will return. You can also fix it temporarily by pairing the remote again by holding the back button and the play/pause button together for a few seconds until you see the notification on the tv that it's pairing with the remote. This has been driving me crazy for the last two weeks and is definitely firmware related.
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03-01-2018
08:38 AM
I'm dealing with you already on another thread with black screen with sound issue. This may somehow be related to it.
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03-01-2018
08:24 AM
I bought a QN65Q7F on February 18 and have experienced the off and on problem twice now. The tv is not even two weeks old. Last time it happened, I actually noticed something really weird, right when the power went off, i saw a bunch of differently colored led's in the center of the screen, right in the center and measuring about 2 feet by 2 feet square. The tv turned off and on as how it does when I pull the power cord, not just a power on and off.. I was watching broadcast tv with just an antenna for tv signal so no other source was involved. I had a KS8000 series for the past 18 months and it was awesome but this tv has really got me worried. Please help..
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02-27-2018
07:20 AM
I just bought a QN65Q7F last week and while it has a great picture, I experienced the black screen yesterday. I put on Hulu (build in tv app) and after watching it for about an hour, I ended up falling asleep. When I woke up, I can still hear sound coming from the tv but the screen is completely black. Using the remote, turning the volume up and down does display the volume graphics but turns back to black when the volume icon goes away. Backing out of the Hulu video does restore the picture but this is not something I want to deal with on a brand new TV. Samsung, what's going on with all these black screens? This is not an isolated incident and is this is not SOLVED by any means..
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