Cosmic Ray
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05-13-2021
08:06 AM
Yeah, they won't reply so I gave up. Replaced the tv with a 77 LG CX OLED and truthfully, I'll never buy another Samsung again. The OLED picture is so much better than any Samsung I've ever watched. Now I'm kind of glad it went out since it gave me a reason to try something new and Samsung lost a customer for life.
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04-20-2021
02:22 PM
I have this model and while it still turns on, it developed a major light bleed issue from the top and bottom of the screen that is visible in all picture modes. ALl the topics on this issue have been closed but I found plenty of others on other forums with same issue with the KS8000 series TV's. Bought this tv new in June of 2016 and it's been great but is now pretty much not watchable. OLED is definitely looking like a better option day by day..
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08-24-2020
07:55 AM
I know this is from a few months back but were you able to resolve this? Did you exchange the tv? I'm looking at getting a 75 q800t but worried about these issues. I currently have a 65 q9fn which is almost flawless but really want to move up to 75 but I'll be really angry with myself if I give up an awesome tv for something that I won't be happy with.
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08-14-2020
12:08 PM
I've been using it on my Q9FN for the last 2 years and it hasn't removed any coating. I don't spray a whole lot of it on there but it works great. When I sold my last tv (Q7FM) , the guys who carried it out to their car got fingerprints all over it and the only thing that removed it was this cleaner. You have to take the reviews people leave on Amazon with a grain of salt since I have a feeling people damaged their TV's some other way and then try to get compensated for it by claiming this or that cleaner damaged their tv, and truthfully, some people are just plain, well, you know, not very bright..
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08-13-2020
07:55 AM
I've always used a product from Amazon called Screen Mom. It works great and it's never left streaks on any of my screens or damaged any of the coatings. https://smile.amazon.com/Screen-Cleaner-Kit-Computer-Microfiber/dp/B01054S5FM/ref=sr_1_1_sspa?dchild=1&keywords=screen+mom&qid=1597330428&sr=8-1-spons&psc=1&spLa=ZW5jcnlwdGVkUXVhbGlmaWVyPUEyQTkzWkhDTDZCUDJPJmVuY3J5cHRlZElkPUEwOTIyNzE5MU42VjI3NDc2REhIJmVuY3J5cHRlZEFkSWQ9QTEwNDA2NjQxVjgzQzZPOTVQQ1RLJndpZGdldE5hbWU9c3BfYXRmJmFjdGlvbj1jbGlja1JlZGlyZWN0JmRvTm90TG9nQ2xpY2s9dHJ1ZQ==
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08-05-2020
01:56 PM
This may sound weird but have you tired moving the router further away from the tv and see if that helps. You mentioned that the router is positioned only 2 feet away and that may actually be an issue. It's worth a shot.
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05-08-2020
07:56 AM
Mine started doing the same exact thing. Had it since new. It's covers the upper and lower part of the screen and at this point is very visable.
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Re: ERROR while downloading on Universal Remote Se...
11-14-2019
02:11 PM
Have you tried using a different HDMI cable? I know the cable worked before but maybe it doesn't like it now for some reason or other. Plug and unplug the cable a couple of times while both the receiver and tv are on and see if maybe that will jumpstart the process..
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06-20-2019
09:06 AM
When you insert the usb drive, prompt the tv to try to update, it should ask you if you want to also scan the USB for the firmware update, select yes and it should find the IMAGE file. The firmware is region specific. US and Korean firmwares are intechangeable. The tv will not automatically update the firmware by simply plugging in a USB drive with new firmware on it and it will not install firmware not designed for for it (it is region based).
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06-19-2019
09:44 AM
Make sure when you unzip the file to the USB drive, the only folder on the USB drive is the folder named IMAGE, otherwise the tv will not see it..
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Re: Screen goes black in game mode intermittently
06-19-2019
08:00 AM
Have been using these same cables with my Q9FN since January without any issues. These are awesome cables and would definitely recommend.
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02-27-2018
07:20 AM
I just bought a QN65Q7F last week and while it has a great picture, I experienced the black screen yesterday. I put on Hulu (build in tv app) and after watching it for about an hour, I ended up falling asleep. When I woke up, I can still hear sound coming from the tv but the screen is completely black. Using the remote, turning the volume up and down does display the volume graphics but turns back to black when the volume icon goes away. Backing out of the Hulu video does restore the picture but this is not something I want to deal with on a brand new TV. Samsung, what's going on with all these black screens? This is not an isolated incident and is this is not SOLVED by any means..
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