Samsung

SamsungJustin · Thursday

@user3Fq1rz4YbG Can you send us a private message with photos of your unit along with your contact information?

SamsungJustin · a week ago

I just sent you a private message directly :)

SamsungJustin · a week ago

Hello @userGD2ShgdY9r. Can you please send me a private message with your model and serial number and contact information. I'm happy to look into your case further.

SamsungJustin · 2 weeks ago

Hello, I'm sorry to hear about the trouble. Can you send me a private message with the serial number of your model, I'd like to look into this situation a little further.

SamsungJustin · 2 weeks ago

Hello! Thank you for your question. Samsung cannot guarentee compatability with third party devices, and at this time are unable to speculate this. Thank you for being a valued part of our Community!

SamsungJustin · 2 weeks ago

I'm sorry to see this. Based on the symptoms, it does look like the unit will require service. Please reach out to a local service center in your area to obtain estimates for repairs. http://www.samsung.com/us/support/service/location

SamsungJustin · 2 weeks ago

I can definitely understand the frustation. Does the unit drop out intermittently while in use or does it just not connect to the wifi at all? How far away is the router from the telvision? We normally ask that you keep the router within at least 20 feet of the unit with a clear line of sight to prevent any signal disruption. This along with enviromental factors are usually the main cause of intermittent wifi connections. To help with connectivity you can try manually changing the DNS servers to be 8.8.8.8 or 4.2.2.1 This will allow the television to connect through a different path, and sometimes can help a lot of connectivity issues. To do this just go to Menu>Network>Network Status>Network Settings If neither of the above help and it's continuing to do this, please try checking the network status when you experience this and let me know exactly what it shows there.

SamsungJustin · 2 weeks ago

I'm sorry to hear this. Samsung understands it's dissappointing for any manufactered product to fail, rather in or out of warranty. Can you send me a private message with the serial number of your unit?

SamsungJustin · 2 weeks ago

Hello, I'm so sorry to hear about the trouble! There's a couple of things we'd like to check out first, -Is the standby light on or off on the monitor? -Are you pluggin the unit directly into a wall outlet? (If you have the unit in a power strip, please try plugging it directly into the wall oulet to see if it could be an issue with the strip itself.) - Have you tried using a different outlet? If you've tried all the above, and the trouble still persists, the unit may require service. Please shoot me a private message with your full model and serial number and I'll be happy to look into getting this set up for you.

SamsungJustin · 2 weeks ago

I'm so sorry to hear this. Can you please send me a private message with your contact information and model and serial number? I'm happy to get this escalated for you.

SamsungJustin · 2 weeks ago

Hello! Can you advise more details regarding what you're needing assistance with? We're happy to help here!

SamsungJustin · 2 weeks ago

SamsungJustin · 3 weeks ago

Hello, have you recieved your funds? ^Justin

SamsungJustin · 3 weeks ago

Hello! I have sent you a private message regarding your case. Please follow up with me there!

SamsungJustin · 4 weeks ago

We have submitted the refund under ticket number, 4150480543 ^Justin

SamsungJustin · ‎06-18-2019

Hello, Just a quick update, Your check has been issued and mailed for the 150.00. The refund is in the final stages and just waiting to be submitted for payment processing. ^Justin

SamsungJustin · ‎06-12-2019

None of this the documents provided have the watch listed on it, just your phone, wireless charger, icon x, & VR. ^Justin

SamsungJustin · ‎06-11-2019

you can post it here or send it to us via email at smsupport@sea.samsung.com. If sent via email please make sure to include the following conversation ID so we can tie the email back to our conversation. 28699953

SamsungJustin · ‎06-03-2019

If you have followed the steps provided and your symptoms have not been resolved by the solution in this thread... Please send one of our moderators a message with your contact information along with your model and serial numbers. We're happy to escalate this for any customers that are experiencing symptoms after following the steps listed in the solution.

SamsungJustin · ‎05-14-2019

Hey guys, I know there are still frustrations with this, but at this time all available resolutions/solutions have been provided in this thread. I also understand that some of you disagree with that statement, however, from the comments and posts that have happened since the solution was posted there is no longer a technical progression of the thread. Due to this, the admins and moderators have made the final decision to close the thread and stop further comments. Please understand that the continuous posting regarding this thread further will be considered spam and removed by the moderators as outlined in our terms of service. For reference, the terms of service will be posted below. Thank you all for being a part of our community. Terms of Service: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-Terms-and-Conditions/ba-p/460091

SamsungJustin · ‎05-13-2019

Hello, We haven't heard from you. Just wanted to follow up to see if this is something we can get set up for you.

SamsungJustin · ‎05-12-2019

For the Gear VR It looks like the only compatible devices are, Galaxy S7, Galaxy S7 edge, Galaxy Note5, S6 edge+, S6 and S6 edge. ref: https://www.samsung.com/us/support/owners/product/gear-vr-2015

SamsungJustin · ‎05-12-2019

Can you both send one of our mods a private message with your model and serial numbers?

SamsungJustin · ‎04-03-2019

We would be happy to look into this for you. Can you send us a private message with your model code and IMEI number?

SamsungJustin · ‎03-04-2019

I'm sorry the manufacturer's warranty is non-transferable. ^Justin

SamsungJustin · ‎02-26-2019

Hello, Blake. I'm sorry to hear about the trouble! Can you send me a private message with your contact information and the serial number of your unit?

SamsungJustin · ‎02-25-2019

No problem! Keep us posted!

SamsungJustin · ‎02-25-2019

Hello, Can you please send me a private message with your mother in laws contact information or any ticket numbers she may have?

SamsungJustin · ‎01-02-2019

Hello! We have been advised to provide an exchange of the unit. May I set up this up for you? ^Justin

SamsungJustin · ‎12-26-2018

@userPGN5nYFteO Please send me a private message with your contact information and the televisions model and serial number I'm happy to look into your case.

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