I sent you a private message in community. If you're not able to get to your private messages you can feel free to email me at smsupport@sea.samsung.com
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Hello, Blake. I'm sorry to hear about the trouble! Can you send me a private message with your contact information and the serial number of your unit?
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@userPGN5nYFteO Please send me a private message with your contact information and the televisions model and serial number I'm happy to look into your case.
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I'm sorry to hear this@user43iZaTSI3K. Please send me a private message with any photos and your contact information. I'm happy to look into your case.
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Hello, Sherry. I'm sorry that we missed your message. Can you please send me a private message from Community. I'm happy to look into this further.
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It looks like we're just waiting on you to select how you'd like to recieve the funds. Once you've done that let me know and I'll let our coordinator know to submit it.
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Hello! I supervise escalations for our social media team. Can you provide us with the 414 transaction number or perhaps your phone number to pull up your account to check on this?
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Hello, @FACE33 We had sent you a private message but never heard back from you. Please follow up with us there, so we can get you taken care of. Thanks!
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I would not recommend doing this. Most of the time, if you file a claim with the banking institution the E-Commerce team will not be able to refund you until the claim is dropped. By contacting the bank and filing a claim this will only prolong the resolution.
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There was a new firmware that was released Tuesday, June 5th. Try updating to the new firmware, if the issue still occurs after updating then I would recommend having a service tech come to take a look at the unit.
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