Hello, Albert1126! You should be able to go through the settings on your account to make any changes. If you're not able to do it on a mobile device, please try on a computer. If you're still not able to change it from the settings you can always feel free to contact our Samsung Accounts team for further assistance: 1-855-795-0509
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Hello Jeff. Thank you so much for the feedback! We're unable to speculate future updates or features that could be added, but we do find this to be a great idea. We'll tag your post as feedback to be reviewed by our engineers. :) Thank you for being part of the Community!
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Hello Everyone! Welcome to the Community. If you're new here, I've provided a link below, this is a great place to start to get an idea of what the Community is all about! We look forward to see more posts from you guys! :)
https://us.community.samsung.com/t5/Welcome-Blog/New-Here-Start-Here-Welcome-to-Community/ba-p/1811230
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Are you not able to reach out to the retailer? If you just purchased it normally there's return policy where you can get the unit replaced. I know that our Manufacturer's warranty will not cover a discoloration, because this would be considered cosmetic damage, and any cosmetic damage is not covered by the limited one year manufacturer's warranty. I would reach out to them to see what options would be available for you.
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 Hello! This is our Welcome Board!
Here you can find our News & Announcements, which will keep you up to date with new Samsung events and products, and we have our Welcome Blog which includes our Guidelines & Terms of Service and great informative information about The Community.
We highly encourage all new users to start here to have an understanding of the Community Rules, and what exactly our Community is all about: What is Community?
Guidelines: https://bit.ly/3knRNo4 and Terms of Service: https://bit.ly/2ZPzzT3
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Welcome to the Groups section!
Here you will find our Creator Board & Gamer boards These are more personalized ways you can connect and communicate with your fellow Community Members!
Creator Board
Have a breathtaking Sunset photo that you’ve taken with your new S21 that you want to share? Here’s the place to do that! Any kind of content that you create using your Samsung Devices, We love to see, and we love for you to share, as we love seeing the creativity of our Samsung Users!
Please check out our Guidelines for the Creator board: https://us.community.samsung.com/t5/Creator/Samsung-Creator-Guidelines/m-p/459827#M4
Gamer Board
Gamer Board - Are you a gamer? Feel free to come here and discuss New Games you’re seeing that you think others may want to play, or discuss anything related to gaming on your Samsung Device!
Please check out the following Gamers Group Mission statement: https://us.community.samsung.com/t5/Gamer/Samsung-Gamers-Group-Mission-Statement/m-p/1615810#M716
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What is the Get Help Section all about?
This section of the community is the most used resource for our Community members! Here you can ask technical inquiries regarding all your favorite Samsung products.
We encourage our Users to interact with one another in a technical manner to help each other! If you have experiences with your own device that could assist with another user's posted concern, please feel free to share this with the original poster and add a comment or a like! The more we help each other the better our Community can be, which requires a lot of participation from our amazing Community Members and Ambassadors!
(Tip: Before posting make sure to read our guidelines and terms of service to insure your post is following the rules.)
Have an inquiry? We have different boards broken out by products within the Get Help section that you can post in. This helps organize inquiries, and can help you locate resolutions or tips and tricks for your Samsung product easier!
(Tip: Make sure to perform a search for your inquiry as there may be someone else, that has already asked the question you have! )
Note: Some inquiries may require support from specialized teams. Here are those teams:
Sales/Order/Finance/Trade in: 1.855.726.8721
Samsung Health / Samsung Account: 1-855-795-0509
Premium Care: 1-866-371-9501
Elite/Extended Warranty / Remote Support / Protection Plus: 1-800-726-7864
Guidelines: https://bit.ly/3knRNo4 and Terms of Service: https://bit.ly/2ZPzzT3
 
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We, the Moderators, would like to formally welcome you to Samsung’s Community!!! Samsung Loves to hear feedback, and does our best to provide the best customer service experience possible! We hope that you’re able to utilize our Samsung Community to fulfill most, if not all, of your Samsung needs. We hope The Community can be your greatest resource to use should you encounter any trouble with one of your products. Feel free to look around, take it all in, and if you have any questions about The Community, feel free to ask one of our moderators! We’re always here for you!
Boards
Where do I post?
Our Community is broken up into different sections. We have taken the liberty to break up each section here click on the board name to find more information about each board
Welcome to Community
Get Help
Groups
What’s acceptable?
Please make sure to follow our guidelines when posting, and to get the best experience make sure you’re posting in the proper area!
Please note that as this is a US based forum, we can only support US models. If you are from or got your device in another country, please contact your local support team for assistance.
Guidelines: https://bit.ly/3knRNo4 and Terms of Service: https://bit.ly/2ZPzzT3
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We're so glad you're loving your Samsung 20FE. We hope that our Community will help you out should you encounter any trouble with this device or any other Samsung product. Thank you for being part of the Samsung Family!
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Thank you for the Feedback and being part of our Samsung Community, We have tagged your post as Feedback for our engineers to review. Thank you!
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Hello, If you're not able to find the specific part on Samsung.com, you can buy Official Samsung Parts such as S-Pens and more at,
http://www.Samsungparts.com
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I'm sorry to see this, Please send us a Private message with your contact information, we would like to speak with you more about this situation!
Click Here to Private Message Moderator
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I'm sorry Our Community members & Moderators are not able to speculate inventory or it's availability. We can only advise to keep checking back in periodically.
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Thank you for the feedback! We will tag this conversation as Feedback for our engineers to review. Thank you for being part of the Community!
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Hello, There is currently not a Language option within Samsung Free, it's automatically set up to the default language of the country of origin, where the phone is purchased. We apologize for any inconveniences this causes. I can say that this is a feature that our engineers are looking into adding in the future!
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Our engineers were able to identify the error, and this should be resolved. If anyone else is having this error, please make sure that you have the latest software version on your phone.
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Hello, I'm sorry to hear about the trouble. Have you ensured that the firmware is completely up to date on the unit? This would be the first step for this error, it to make sure it's completely up to date.
(Find steps here: https://www.samsung.com/us/support/answer/ANS00062224/)
If it is up to date, and you're still getting the error, you stated you tried a reboot, but have you tried a factory reset of the television?
(find steps here: https://www.samsung.com/us/support/answer/ANS00077524/)
The next question is to ask what model Television you would have and is it in the proper region. If you take a unit outside of the country it's manufactured for this error can sometimes occurred, as we cannot guarantee that the smart hub or applications will work if it's taken out of the country of origin it's manufactured for. You can google the model code and based on your results, you can normally tell if a unit is manufactured for the US or a different country.
(fyi - Model codes ending in "XZA" are US Models)
Also, you can check with your Internet Service provider for assistance, Make sure there's no mac filters or anything in the router settings that could be blocking you from accessing the servers.
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While Chrome cast is not available on Samsung Free at this moment, we are observing users' need on this, and have let our engineers know by tagging this post as feedback! Thank you for being part of the Community!
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You'd have to tap each image and save them to your phone, as far as the SMS ones are concerned. You can try checking with the app developers of whats apps to see if there's a setting that you can change or turn on that will automatically save the images.
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‎04-02-202103:07 PM (Last edited ‎04-02-202103:07 PM) in
‎04-02-202103:07 PM
Oh no! I'm so sorry to hear this, David. Can you please reach out to one of our representatives right away with your contact information and model and serial number? We would love the opportunity to speak with you more regarding this.
We can be reached the following methods:
Send a message on Facebook
Send Message on Twitter
Sent Message to Moderator
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Hello, Do you have any bluetooth devices connected to the audio by any chance? I know I find sometimes on my wired buds I'll be listening to music and it has a volume control on the wire, and I find myself accidentally hitting that little piece, and I don't even realize I'm doing it sometimes.
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Hello,
I just wanted to share a similar experience that I've had as well. I actually had been getting a few messages from a group and it was super random things, The only way I was able to resolve the matter was to find out who the original sender was an block their phone number with my provider. I hope this may help with you situation as well.
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Hello! In regards to your inquiries, We feel it best if you reach out to our Samsung Accounts team directly for further assistance: 1-855-795-0509
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‎04-02-202111:40 AM (Last edited ‎04-02-202111:40 AM) in
‎04-02-202111:40 AM
Certain inquiries require the help of specialized teams.
Please reach out to Samsung Pay for assistance with this inquiry.
1-844-726-7297
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If you're able to connect other Bluetooth devices, the issue wouldn't be with the phone itself, I would recommend reaching out to Jabrs directly for assistance.
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‎03-29-202101:34 PM (Last edited ‎03-29-202101:38 PM) in
‎03-29-202101:34 PM
Hello, I'm sorry to hear about the trouble. I don't believe so. Most audio applications are developed this way, and will continue to play unless you close the application out. I would encourage you to check with the app developer though, to see if they have a settings within the application. I leave this thread open though, just in case anyone that has this application may know of any settings. :)
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