I wholeheartedly agree with you.
I just bought an S10 and an S10+ two months ago, and I can't afford to get anything else right now, which is beyond frustrating. My mom is in assisted living with health issues and I'm her primary contact in case of an emergency. Something serious could happen and I wouldn't even know about it. All of her medical information is on there, her doctors, medications she takes, etc.
I'm thoroughly disgusted with Samsung. They haven't even notified the different phone carriers about this problem. I took my phone into US Cellular and explained the issue to the salesman, and he had no idea what I was talking about. Didn't seem to comprehend what I was telling him, that it wasn't an ordinary case of being locked out of my phone. He was very disrespectful and rude. I had to just walk away because I had a sudden urge to throat punch him.
Rant over. For now.
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