Cosmic Ray
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- 8 Likes
- 1 Solutions
- 1 Posts
- 15 Comments
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08-17-2020
01:34 PM
Took time and patience but I am pleased to report that the refund check arrived in the mail today. I filed the refund electronically and only attached a photo of the serial number, did not provide a receipt. Patrick, North Carolina
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07-24-2020
02:42 PM
In a surprise move Samsung is offering me a refund because the device cannot be repaired.
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07-23-2020
05:35 AM
Received this text from Samsung on July 22nd. Still no ETA. Hi, this is Samsung Depot Tracking Team. We have verified that your repair service order [xxxxxxxx] of your HOME THEATER is taking longer than we expected; we are currently working on the completion of your service request. Please reply to this message if you need any further follow up. We apologize for any inconvenience.
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07-14-2020
04:13 PM
A general announcement for HT-J5500W/ZA owners with the boot loop issue. My blu ray player has been in the NJ repair shop since July 1st. A Samsung rep contacted someone at the shop today and relayed to me that Samsung does not have the part needed for the repair so they are manufacturing a new part. They do not have an ETA. Patrick, North Carolina
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06-30-2020
03:33 AM
@JordanChadHungate My help ticket had an expiration date. Seven days, I believe. So I was not given the freedom to delay. Patrick, NC
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06-26-2020
04:04 AM
Had to edit https://eu.community.samsung.com/t5/Audio-Video/HT-J4500-home-cinema-cycling-on-and-off-repeatedly/td-p/1811217
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06-26-2020
03:48 AM
@SamsungSabrina Hi Sabrina, it's early here in US. The European Samsung community's solved response is to ship boot loop devices to Samsung for free repair. Is this the same for US customers? Patrick
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06-25-2020
11:47 AM
@SammySungDaBlus Vent On# Boooooo.. conflicting information from earlier post about the fix being available Friday June 26th. Vent Off#
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06-25-2020
10:47 AM
Thanks @userKeYo5XGa0Z 2nd report of Friday being the release date. #FingersCrossed Tired of streaming entertainment from computer to TV.
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06-25-2020
07:44 AM
I'm in the US. Nothing new here but sharing info with US members. I started a repair ticket with Samsung. Today (6/25/20), speaking with a Samsung employee, I was notified that my HT-J5500W Blu Ray player was not under warranty and $80.00 was the cost to have it shipped to Samsung for evaluation. She is aware of the international problem but like us, is waiting on an official update from Samsung. I closed my ticket out for now. Tick Tock
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06-23-2020
06:32 PM
Thanks @aquaman1212 You've got the skills to procure state secrets.
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06-23-2020
11:01 AM
Thanks for posting the information. I have read conflicting info presumably from different Samsung employees.
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06-19-2020
09:30 AM
1 Like
That is interesting. Now that you mention it I remember my HT-J5500 scrolling a message on boot up about checking the wireless speakers. But the speakers worked so I never felt the need to investigate.
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06-18-2020
02:20 PM
7 Likes
I see that I am not alone. My HT-J5500 is also cycling off and on. Is this a special club that I wasn't aware of when I made the purchase? Editing my post: the ht-j5500 manual states that USB port can be used for updates.
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