08-26-202008:17 AM - last edited on 09-03-202004:50 PM by SamsungJace
update: figured it out. somehow the last 4 of social was set to 1111.... which isn't remotely close to what it was before. Regardless though - fixed. Watch functioning correctly now. Now to get T-Mobile employees to stop saying it is not possible to have the device on one plan but linked to another. It obviously IS possible as it is how WE have this one set up.
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42mm Galaxy watch would not charge or power on so Samsung had me send it in. They repaired and sent back.
The watch will not connect to mobile network. ICCID says "unknown". Took to T-Mobile store and they tried for over an hour.... said it is something in the watch programming (that they do not handle as it is a Samsung warranty thing).
I paid more for it to have cellular and wifi connectivity. I have dealt with it for months like this but I'm realizing I cannot just have wifi and Bluetooth only. I want it to work as advertised and paid for.
Something is not right with it.
Mobile number is unknown.
ICCID is unknown.
S/N & IMEI both show in settings and match the box info from purchase... it just will not connect.
I've tried resetting at minimum a dozen times between myself and the people at T-Mobile store with no luck. I've tried connecting to new phone with no luck. T-Mobile says the ICCID has to show in the device or it will NEVER connect to the mobile network. They claim they have NO way to fix it and it is a Samsung programming issue to handle under warranty (yet again) which is still valid.
What must I do to either get it repaired CORRECTLY or replaced with a NEW device?
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I'm in a similar situation right now. Galaxy watch 42mm bought from T-Mobile. Worked perfectly and was set up & linked to one phone number being paid for on another separate account (husbands). One day the watch shut off & wouldnt charge with the charge dock flashing lights... did troubleshooting and Samsung had me send it in. They repaired under warranty and sent back. Now it won't connect to mobile network at ALL despite resets. T-Mobile said it is a Samsung issue. Samsung says it is T-Mobile. Pure headache. T-Mobile has tried to fix it but the watch is not seeing or registering the ICCID (says unknown). Thats the major hiccup right now. I know it worked BEFORE the repair was done... but not after. Plus now T-Mobile says it cannot be connected to one device but paid for on separate different account (which it CAN as it WAS). I paid more for it to have connectivity with WiFi AND data on the watch. Now its WiFi only. I'm being told I'll have to send it BACK IN AGAIN. I don't mind doing it so long as it is fixed RIGHT.... heck just replace it with a new one I'm ok with THAT option. I just want what I paid for!
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