I’ve got you set up for service. Your service order number is 4150247732. You will receive an email shortly with a link to a UPS shipping label. You just need to box up the soundbar system, print off the label, and affix it to the box. Also, be sure to write the service order number clearly somewhere on the outside of the box. Make sure that the box that you use does not have any biohazardous markings.
You don’t have to use the original box, but we do like to inform customers that whatever box you ship it in may not be the same one we use to ship it back. Be sure to include the original power adapter with it. The typical turnaround time is 7-14 business days including shipping and repair. Let us know if you have any other questions or concerns. Thanks!
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