I would like to look into this further. Could you send me a private message with any transaction numbers that you may have? http://bit.ly/2ihPL97
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Oh no! I would like to look into this further, could you send me a private message with a transaction number that we could look into? http://bit.ly/2ihPL97
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For clarification, you made sure that you're using the high speed HDMI cables instead of the ones that came with the devices initially? That is the most common cause for issues such as that.
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Based off of that message the developers more than likely updated the app for newer devices and in turn made it no longer compatible with older devices.
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We can look into that set up for you. Could you provide the model of the television. The troubleshooting in the video is from Samsung India.
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Oh no! I would like to investigate this further. Could you send me a private message so that I can get some additional information? http://bit.ly/2ihPL97
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Oh no! I would be happy to look into this for you. Could you send me a private message with your model and serial number? http://bit.ly/2ihPL97
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We would recommend posting your feedback regarding this on the Brazil Community pages: https://r1.community.samsung.com/t5/Brasil/ct-p/br?profile.language=pt-br
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