I've spoken to three different e-commerce supervisors now.... I've spent more than 12 hours on the phone since May 26th... I've emailed screenshot of "invalid credentials" to e-commerce support... I've also been promised call backs on 4 different occasions... Nobody knows what is going on and they refuse to let me activate through T-Mobile. I'm half way through my return policy now and I still haven't been able to activate the phone. Last supervisor I talked to said that no one else was having the credentials issue and she has no solution for it. Anyone else have any lock?
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I am having the same problem. I purchased the BOGO with two Galaxy s8+. Once the phone arrived I tried to activate on the Samsung Shop app using my phone number, last four of SSN, and billing zip and it said "The input data is of the correct format, but cannot be processed. Next I tried to activate it on Samsung.com under my account. Both phones showed up. I clicked on the Blue "Select a Carrier" button and input my information. I tried using my last 4 of my social and my pin and neither worked. I received the message "Invalid credentials - please try later" I have reached out to Samsung tech support, Samsung sales, Samsung activations, and Samsung executive customer support. I have been on hold for over 8 hours in 3 days. All departments referred me back to e-commerce support and e-commerce support has promised to call me back on two different occasions and no one has reached back out to me. This is a know issue and multiple other people are having the same issue. In fact the Samsung lines are flooded with calls regarding the activation issue and the average hold time to speak to someone is over 50 min. I have been trying to activate the phone since the 26th and have yet to succeed. I reached out to T-mobile and verified that my credentials (billing zip code, last four of social, and pin) were all correct. This "DEAL" is starting to look a lot like FRAUD - and this is what I get for trying to come back to Samsung after my Note 7 fiasco.
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