I check the samsung members app everyday and I've seen blog posts saying the registration for the beta is opened but still can't see anything. I have the factory unlocked version purchased from samsung.com and I'm in the US. Am I missing anything?
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Thank you so much mods SamsungLarry, SamsungJustin and SamsungAdam for following up on this issue.
It was resolved way faster that I expected and as soon as the repair center determined the lemon was unrepairable, samsung sent a replacement (brand new phone) next day.
The replacement is amazing, display is beautiful and perfect, no more red, speakers sound way better without distortion, phone does not get too hot and battery life up to 18 hours with ~7 hours SOT!
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I pre-ordered the Galaxy S10+ on February 21th, one day after announcement. I purchased with different promotions including, using some of my samsung pay points, $50 accesories discount (reservation discount) and purchased during the promotion of the free galaxy buds.
Because of this, I cannot just return because it would be a mess, I no longer have the galaxy buds and the dex cable to return and I had already sent my trade-in, according to samsung, I'd lose my trade-in if I return the S10, which had a value of more than $300 if I had sold it instead of sending in as trade-in
"Can I get my trade-in device back if I decide to return my new Samsung device? No, if you return your New Samsung Device after you have sent in your old device, you will not be reimbursed for any refund or other value for the Trade-In Device credit that was deducted from the purchase price of your New Samsung Device."
The first two problems with the phone were moderate and was still considering just keep it because of the mess it would be to return:
1) First, I know there is some normal variation on AMOLED panels, I love samsung AMOLED panels and have owned every S and Note flagship since the S3 but with the S10+ the display turns extremely red if I tilt it slightly like 10 degrees, very noticeable in white backgroundswith all the phones with AMOLED I have owned the only other time I had something similar was with the S8 but that was not as extreme and still it was replaced on site since it was purchased at costco. Color calibratio setting don't help as the problem is the color shift not the actual colors looking from the front. 2) The sound of the speakers, while a little louder is a lot worse quality sound compared to my note 9,a lot of distorsion (the phone has NEVER been wet or even on a damp environment such as in the bathroom with the shower on) so not sure if one if the speakers is defective as well.
Then the third problem was really a deal breaker and the fourth problem made the phone useless:
3) The battery drainage was extremely high, it didn't last more than 4 hours, I did a factory reset and didn't install any app except for one to monitor the current and it was still extremely high between -800 mah and - 1500 mah without any installed app, it seems like defective hardware although not sure if it was the battery or something else like the SoC being defective and drawing excessive amount of power 4) The phone was around 40% and it went front 40% to 0% in a few hours and forgot to charge for a few hours and now it is completely dead and doesn't turn on at all I tried multiple cable chargers, wireless chargers and still it doesn't turn on I left it overnight with the charger that came in the box then overnight with a cable connected to a laptop and it doesn't even go to recovery mode.
Samsung reps are doing all they can and trying too hard to avoid me sending it to them for warranty repair for some reason they keep telling me to use the return option and give up my trade in and if I keep insisting on repair they start asking "is there anything else I can help you with today?" and ending the chat or the call. Pretty frustrating.
Is there any way to reach a real person in samsung who isn't a robot copying and pasting the same script over and over? Really this extrmely poor customer service is the main reason why Apple sell more iPhones than Samsung sell their flagships.
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