Asteroid
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12-05-2020
03:56 AM
Thank you for the replies @Wassim . The 3rd party site I used was able to provide me with an unlock code and it worked perfectly.
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12-04-2020
11:45 AM
I live in the US, Pennsylvania, near Philadelphia. I've currently got a company, officialsimunlock.com, working to unlock it (I don't have high hopes but my fingers are crossed lol).
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12-03-2020
09:26 AM
May I ask whom you used? I've been trying to use "officalsimunlock.com" but they don't seem to be having any luck either. 🤬 I really wish someone from either AT&T or Samsung would step up and help but I guess thats to much to ask from large companies.
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12-02-2020
08:46 AM
Phone was purchased through Samsung, has been on AT&T since March, and multiple AT&T customer support reps have all verified my IMEI number. I'm currently trying to go through a third party because no one at AT&T or Samsung is willing to help. I hope this other company is able to do it.
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12-01-2020
03:26 AM
I'll have to find a reputable place and give it a shot. Thanks for the idea.
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11-30-2020
03:50 PM
I purchased the S20 from Samsung. The website asks if you want unlocked or set to a carrier. I selected AT&T since they are my carrier. Now I'm trying to leave AT&T and for some reason they can't unlock it (getting the "Looks like the IMEI number you entered doesn't match an AT&T device). I've made multiple calls AT&T support and they suggest calling Samsung because they can't unlock it. Samsung says they have no way of unlocking it and to call AT&T. The phone is completely paid off, I don't know what to do. Literally just got off the phone with an AT&T csr who told me she would make a ticket and I'd hear from them within 48 hours. It took 5 minutes, I got an email saying "We are unable to complete your request at this time due to the following reason: The IMEI provided is not a valid AT&T IMEI". I can't seem to get anyone from either company to help. I don't know what to do and I'm beyond frustrated. How can I get this phone unlocked??
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