I sent my Galaxy Watch that I purchased 5 months ago for repair for the same thing. The little cover came off and eventhough I was able to slide it back into place the watch didn't work. This is actually my second watch as the first one failed in the same way. The only thing was the first one failed after 21 days past the warranty. I was dumb enough to try a new one and the same thing happens after just 5 months. Upon talking to their rep, I was told I could send the older one in too for evaluation and I just received a notice that it would take $258 to repair it. This is more than the original cost of the watch, which is totally wrong. I even thought that in good faith, they would repair it for a reduced rate or even no charge, since I am going through the same situation a second time. This sends me a clear message that Samsung does not value my business and it might be time to start to gradually move away from their products. I had a Garmin smart watch that worked fine for more than 3 years for me and I gave it to my son, who is still wearing it, when I decided to buy Samsung products for smoother communication between devices. I realize that I must have been wrong and went in the wrong direction (Note10+, Samsung Tab S4 and Samsung Watch). 2 days later Ok, now I am really ticked off. I have been on the phone with different Samsung agents since this original post and in an effort to make it right I was told they would fix the older watch for $70 instead of the $258. Then shortly afterwards got an email saying they changed and it would be $258 again. Now this is the watch that I bought in March 2018 and failed in April 2019. Now the new watch that was still under warranty, they are now telling me it will cost me $166 to fix because it was water damaged. I don't swim, so the only time this watch would see any water would be during a shower and I don't know of anyone that takes a shower and has water pouring into their watch, that's supposedly rated for swimming. I was told that there was a mode the watch had to be put in when taking a shower or exposed to any water. Excuse me, but that's just stupid. I've had watches over the years and have never heard of any such non-sense. So, if I am outside and it starts to rain, I have to remember to switch my watch in to a certain mode or they will not honor their warranty. I bought this watch in May and they are telling me the warranty if void because it got wet. So now I have two Samsung Galaxy watches that are totally junk, $600 of worthless pieces of garbage. I will never by anything from them again and I have seen enough complaints in this same subject to believe they will someday face legal action. All I can say is count me in.
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