I have to say, that after three weeks of dealing with Samsung on this issue, I am very displeased. I was first told, like many others, that the TV would be serviced. That would have been great, except that it never happened. I was contacted by the service company, but then Samsung cancelled the service request because of my location. I contacted Samsung again, and they assured me that they were looking for a service contractor that could reach my location to repair the TV. After not hearing back from anyone for a few days, I had to contact Samsung again, and again I was told to wait while they found someone. After three weeks, they told me there wasn't anyone to service the TV, so I was offered a refund. Fine by me, but when I OK'd that, I was then told that it would be prorated based on the orginal warranty of the TV. This did not sit well with me, as the TV was purchased on sale. So while others get their TV repaired for free, I'm left with a melting TV and what amounts to about 50% of the retail cost. Trust me, I asked to go up the ladder on this, and no one seemed to care about the fact that the 14 month old TV was melting while my 10-year-old son watched it ... Even if there wasn't the safety factor, do they really expect people to buy a new 50" TV every 14 months? I know I can't afford that. I've always bought and spoken highly of Samsung products, even my washer and dryer are Samsung, but they've definitely lost a lifelong customer. I have to recommend that everyone "buyer beware" on these TVs and other Samsung products.
... View more
This just happened to us today on our 50" 6200 SmartTV. I happened to be with my son and was glad I was there, as like Brocephus, it was incredibly hot and melting the plastic (looks exactly the same) and seemed like it could catch fire if left on for much longer. Whom should I contact about this?
... View more