Were you outside of the 14 day guarantee? I'm having the same problems everyone else is stating ever since 3/8, the day I activated the phone. I'm worried about trying the software update since I've read poor experiences. I've been using a Galaxy device since 2012 (even had to return my Note 7 back then with the battery issue). And now it feels like Samsung isn't really taking much action to help their loyal customers.
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