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DearAnonymous
Product Expert
in Galaxy S20
03-26-2020 11:17 AM (Last edited 03-26-2020 11:17 AM ) in
03-26-2020
11:17 AM
if none of @Zolfur 's great advice seems to help i would suggest checking the settings within your bixby routines, one of my personal routines has my sound turning on and off which gives me a audible notification when it starts and stops. hope that helps!
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DearAnonymous
Product Expert
in Galaxy S20
03-26-2020 11:17 AM (Last edited 03-26-2020 11:17 AM ) in
03-26-2020
11:04 AM
Hey, if you try this with your case off do you still have the same result? Have you tried the double tap to wake function?
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03-23-2020
01:14 PM
With the troubleshooting you have done my reccomendation is to call 1 (800) SAMSUNG and ask for a warranty claim. You may want to double check that your buds themselves are up to date in the Galaxy Wear app
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03-23-2020
12:37 PM
Hey, Sorry to hear about your frustrations. your fingerprint sensor may be becoming faulty i would reccomend going to your nearby ubreakifix for a diagnostic and possibly a repair.
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03-23-2020
11:22 AM
Hey, have you tried to check if the buds require an update? it may be beneficial to take a slightly damp alcohol pad or Qtip to clean the connections(ensure that no moisture is on surface and pad is not saturated as this can damage you product) if all else fails call 1 (800) SAMSUNG and ask for warranty replacement
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