I had my watch only couple month and sesor cover fell off.I didnt bother Samsung ,didnt want it to send back .It is upsetting because $4oo price tag.Never happened to all my Samsung watches before. I used "Adhesive sealant Black silicone " Worked almost for 2 years,I just glued it back second time.
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Had it happen to my watch twice and you are right ,for $400 I expect some quality. I owned a lot of Samsung watches and this is first one I have problem .Now ,I am thinking, should I buy another Samsung watch or not? @userWBHd5eMSjS wrote: I got a Galaxy Watch 7 months ago and have loved it immensely. However, last week the cover for the heart rate sensor on the back fell off. I could see that adhesive that had held it on was there, but was squishy on no longer able to hold it on. I sent it in to be serviced and was informed that it was no longer under warranty because of the condition it was in, the reason being that it was water damaged. The watch has never been under water and was still functioning when I sent it in. I argued that even if it was water damaged, the only reason it was was because the cover for the sensor had fallen off, which in itself would be a warranty issue. They did not budge and insisted that I pay for the repairs ($430) Can anyone think of any advice on other options to proceed, or am I simply out of luck?
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