BBB thank you for answering my call for help. When i was at Best Buy looking for help the Samsung rep suggested the same thing. I tried that 2 days ago and same result. It just doesnt want to get past the intial boot, like it's stuck in a loop. It makes the initial quick vibrate the little blue dot at edge of screen lights up for maybe 10 secs and then nothing for 20 sec or so then it repeats. The person I purchased it from on Ebay said I should return it using ebay returns which is great but, now I'm faced with the dilema if I send it back this phone now has my life on it. How do I remove all my pics, my banking info, my billing, credit cards... everything was transferred onto that phone. I worried that someone with more knowledge than me (not too difficult) will get the phone up an running and have access to everything. I plugged the phone into my laptop thinking I could access the files that way but my laptop isnt recognizing it. You know what's odd, I could find little info on this site on this problem yet on youtube there's all kinds of history of the same thing happening not only on the Note 9 but on about every galaxy. When I was at Best Buy 2 other people came in with the same problem...Smething doesn't smell right and it ain't NJ. I just want the phone to work. I don't want to take the chance of someone getting access to all my info so unless I can wipe the phone and reset some how I'm stuck. Happy New Year tho. Thanks again for the suggestion.
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