Samsung is asking for model? And "jump to solution" is a joke. This is all over the internet and there's at least a couple of class action lawsuits. Apparently, Samsung is notorious for lousy ice makers. I called Samsung to get some help / solution, and all I was told is that they would schedule a tech. Never did, I'm out of warranty, the problem started after. Our neighbor and we bought the same refrigerator at the same time, theirs has the same problem. Fortunately, the rest of the refirgerator has been reliable and I'm happy with that. But I think i't disgusting that the ice maker has to be defrosted every couple of weeks and their response is only to provide the model, like they are unaware that there's a problem.
... View more