UPDATE: I have been dealing with these issues since i got my gs10+ on 3/8 like many of you. After hours and hours of dealing with incompetent companies customer service (samsung and sprint) they have finally replaced my phone with a new gs10+. I am happy to report that my new phone is NOT having the same issues. I have updated it to the most recent software. Now i am getting top speeds rivaling my home internet connection. I am getting 120mbps in certain locations but average around 30-40mbps in my normally frequented areas. On my broken gs10+, i wouldn't get above an average of 2mbps. Most of the time having no connection at all.
The bottom line is there is hope. Do not let these corporations take advantage of you. Hold them to account.
PS: Not only did i get the replacement phone (free of charge) but i also got $275 off my account from sprint. All because i filled a detailed complaint on BBB.org. They HAVE to respond to you if you file that complaint.
What is the detailed process for the BB complaints, I tried the one listed in the sprint thread but it did not work.
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so as we all know it is a samsung flaw in thier product. basic question is when will the UNLOCKED SM-G975UZWAXAA update going to be pushed? Sprint won't be doing it and . . . . . . look out big sammie will not provide a patch date just song and dance again. whoever mentioned class action we spot on, people are unable to rely on their phones for any type of work!!
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