JHarn
Asteroid
- 8 posts
- 4 likes given
- 0 solutions
- 3 likes received
- Samsung Community
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- About JHarn
3 weeks ago
I hade the same problem with both my S2 watch back sensor glass and my 44mm galaxy watch sensor cover. I was asked by private message to send my model and serial numbers, that was the end of that. I have not recieved any replies from that private message on any next steps. It appears all they are doing is categorizing this complaint, nothing more. Good Luck with any resolution you may recieve !
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09-09-2019
09:57 AM
1 Like
As usual, getting accurate answers from customer services is always a problem. The answers change from one representative to the next, you can never trust the answers you get. They are always trying to make you happy for the moment, just to get you off the phone ! If Samsung wants to keep loyal customers happy and expand they're product numbers they might want rethink they're restrictions.
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09-06-2019
05:12 AM
2 Likes
Will it be possible to apply the $150 promotional credit towards a preorder on a galaxy active 2 watch ? Or are we locked into the list offered ?
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08-07-2019
07:09 AM
I have notice Samsung has no solution to this problem !!
I have had this Galaxy watch for 9 months and the rear heart rate sensor cover has come loose also. I had the same problem with my S3 watch, with the back plate disk coming loose. These waterproof watches are obviously not perspiration proof !! And it looks as though Samsung will ignore this problem. Well what does this tell me about Samsung support for watches, phones and tablets, which I have all ? Stop buying defective Samsung Products ???
Is This My Solution Samsung !!
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