I'm not sure what you are requesting. If you are referring to the invoice for the pulsator cap, there is nothing labeled as a transaction number. I have an invoice number, an order number, a customer number, etc. but no transaction number. Can you be more specific please?
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I purchased a topload washer, Model: WA50F9A7DSP/A2, in December of 2014. This week while washing a load of bath towels and wash cloths the pulsator cap in the very center of the bottom of the drum broke loose. This leaves a nut, that either holds the drum in place or secures the bottom section of the washer, exposed and will damage the clothes when you wash. I contacted Samsung support and was told that, while the drum has a 5 year warranty, this particular part of the drum is only covered for 1 year. Keep in mind that this is in the dead center of the bottom on the inside of THE DRUM. We went back and forth but it was very clear they were not going to replace the cap.The Samsung rep gave me the part number and contact information so I could order a replacement. One thing they couldn't tell me is why the cap broke loose to begin with. It doesn't make sense. It's either poor manufacturing or a design flaw. Now that I see where my model is involved in the CPSC investigation into "self destructing washers" it makes me wonder. If it vibrates enough to cause the top of washers to "blow" off and it's to the point that an investigation is warranted, would it not make sense that the design flaw could cause the drum to vibrate enouth to cause my pulsator cap to break? How much vibration is necessary to break this piece of plastic from the drum? You'd think a company that was going through a massive recall of cell phones and the publicity nightmare that goes with it, would be a little more flexible to help balance customer relations. Nope-not Samsung. My hope is that this results in a class action lawsuit so I can at least get reimbursed for a part I should never had to pay for in the first place. And I will never, ever, purchase another Samsung product.
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