Here's the thing bought mine from samsung online, no difference, 3 phones in, there still saying its' reflection, buying a 4th phone, at my limit with td bank because samsung hasnt refunded first three yet, I don't have my note 5, nor have they sent me my coupon for 425. I have been waiting since Sep 29 for a working note 8, also coupon code because they told me not to send in my note 5 trade in, I call one to 3 times a week and samsung still tells me wait 5 more business days every **bleep** time, Finnally was able to send back my first note 8 right before Christmas, they made me buy two more, and told me this past week that there sorry but can not honor 425 coupon because I never sent in note 5 for note 7 trade in promotion. Even after I have ticket numbers just under 80, with supervisors stating to me to not send in note 5 as it will create problems for buying note 8, that I should wait for coupon first then buy note 8. Bs, I've been a long time samsung customer since old flip phones to every galaxy ever made, the best were the ones with humming bird or exynos. Snap dragon is a load of garbage and samsung needs a dedicated quality control team that knows what there talking about when you phone in to support. I'm not racist but I do hate getting a non American or non Canadian that's reading from a script. Those ppl come on and talk to you and anything that isn' part of that script is taken as response, "I hear you sr., your right Sr. Let me put this into your notes and you will get everything you asked for Sr. ( meanwhile nothing is in notes, nothing was handled, and supposedly you had to feed them the answers because they don' know a thing and will mislead you into thinking things are being handled or that you will get something when ur not so now if you have a do date, you will be screwd. Samsung support use to be great, samsung use to be great, however paying a premium price and being with samsung this long its sad to think of going to another brand but after note 7, now note 8, plus they have all my phones with no reimbursement I'm sad to say but now im seeking legal, because this is a outrage, I'm not in it for the money but in it for samsung to take a hard look be responsible, make there company great again, and get on a finall quality control check after building said device, train there staff thoroughly and make sure they know there devices and have a department that acknowledges multiple issues for a account that way the words 5 business day wait to see what to do dont happen. A response from a supervisor should be that, that once you reach that many issies the person you should be transferred to should know with in 24hrs whats really going on with your account and be able to help and get things done. I should have to guess the answers nor be told wrong infermation and if i am told bad infermation than i should be given what was told by a accounbt exec.in the end I'm only asking for what is fair because if I worked for samsung in support I'd want to make sure I have the best for my customers. I think that is fair.
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